After Sales Manager

AFTERSALES MANAGER
Location: Bath
Salary: £60,000 + Bonus
Job Type: Full-Time, Permanent

Ready to lead a busy dealership aftersales department?
This is an excellent opportunity for an experienced Aftersales Manager / Service Manager / Automotive Service Manager to take the lead at a busy dealership in Bath.
You'll be responsible for driving the performance of the Service and Parts departments, leading the aftersales team and ensuring customers receive an exceptional experience from booking through to collection.

WHAT'S IN IT FOR YOU?
30 days holiday including Bank Holidays
Additional holiday entitlement with length of service
Life assurance benefit
Employee Assistance Programme
Discounted MOTs, servicing and parts
Recommend a Friend bonus
Excellent training and development opportunities
Opportunity to grow your career within a large automotive dealer group

THE ROLE
As an Aftersales Manager, you'll take responsibility for the day-to-day performance and smooth running of the dealership's aftersales operation.
Your responsibilities will include:
Managing the Service and Parts departments
Leading, motivating and developing the aftersales team
Driving workshop productivity, efficiency and profitability
Monitoring departmental KPIs and financial performance
Ensuring excellent levels of customer satisfaction
Managing workshop loading and maximising labour sales
Supporting Service Advisors and Technicians to achieve performance targets
Handling escalated customer concerns professionally
Maintaining manufacturer standards and processes
Monitoring Health & Safety and ensuring compliance across the department
Identifying opportunities to improve processes, performance and profitability
Working closely with senior management to deliver departmental objectives

ABOUT YOU
We're looking for an experienced automotive professional with:
Previous experience as an Aftersales Manager, Service Manager or senior dealership management professional
Strong leadership and people-management skills
Experience managing Service and/or Parts departments
A commercial mindset with the ability to drive profitability
Strong knowledge of workshop productivity and efficiency
Excellent customer service and communication skills
Experience working towards KPIs and financial targets
Strong organisational and problem-solving ability
A professional, proactive and results-driven approach
A full UK Driving Licence

APPLY TODAY
If you're an experienced Aftersales Manager or Service Manager looking for your next leadership opportunity within a successful dealership, we'd love to hear from you.

For more information or to apply for the Aftersales Manager vacancy, please contact Kieran at Auto Skills UK quoting Job Reference: 54626.