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Senior Tech Support Engineer - Remote (APIs/Incidents)

We Love AI JobsAustralia🇦🇺Australia

Why this role stands out

This remote role offers a fantastic opportunity to grow your expertise in API and incident management within a dynamic tech environment, directly impacting enterprise merchant success. You'll thrive here if you're a proactive problem-solver with a passion for complex technical challenges and a desire to contribute to a globally recognized company. Don't miss out on this chance to advance your career!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationAustralia
New RelicDatadogGrafana

Job description

Nash is seeking a Technical Support Specialist to join our 24/7 global team. You will investigate complex platform and integration issues for enterprise merchants using our delivery orchestration system, diagnose configuration questions, API and webhook behavior, and document resolutions.

This remote Australia role requires strong incident management, clear reproduction steps, and proactive monitoring with tools like Datadog, New Relic, and Grafana.

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