Customer service expert

Customer Service Expert | Hamilton, United Kingdom | On-site | £12.71 per hour We're hiring on behalf of a globally recognised leader in outsourced customer experience management, celebrated for its commitment to innovation and its recognition as one of the UK's best workplaces. This organisation is seeking dedicated individuals to join a vital campaign supporting students with university loan applications. The Role • Handle inbound calls from students and their families regarding loan applications, eligibility, funding, and payments. • Provide essential support to students, making a tangible difference in their academic journey. • Navigate a fast-paced contact centre environment, managing a high volume of customer interactions. • Utilize internal knowledge base systems to find and convey accurate information to customers. • Maintain excellent customer service standards while meeting quality and average handling time targets. What You'll Need • Exceptional people skills and confidence in using PC systems. • Strong communication and listening abilities. • Resilience and determination to handle challenging calls effectively. • Ability to multitask and navigate complex systems with accuracy. • Flexibility to work scheduled shifts between 8 am and 7 pm, Monday to Friday. • A positive attitude and the ability to learn in a virtual training environment. What's On Offer • Comprehensive paid training, including classroom and dedicated "nesting" periods with full support. • Opportunities for rapid career advancement through internal progression paths. • Subsidised DBS and Credit Checks paid for by the employer. • Access to a wide range of employee benefits, including an Employee Assistance Programme, eye care vouchers, and exclusive retail discounts. Apply via Haystack today!