Project Manager

Our Benefits

Our total reward package includes a basic salary and a potential to earn rewards for excellent contribution to LeO.

Stakeholder pension scheme, whereby LeO will double your contribution up to 10%.

Annual Leave of 26 days per year (plus bank holidays) (pro rata for part time staff), plus you can buy or sell 4 days leave each year.

Flexible hours driven by work life balance and operated between 7am and 9pm each day, this also includes hybrid working of 80% at home and 20% in the office each week.

Group Income Protection if you cant work due to long term absence or injury, this protection can provide a regular income.

Life assurance of 6 times your annual salary.

Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes.

Employee Assistance programmes.

Online health, fitness, and wellbeing resources.

Wellbeing champions.

Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience.

Are you an experienced project professional looking for an exciting opportunity to lead the end-to-end delivery of complex projects aligned to strategic organisational priorities?

Are you confident in managing project governance, reporting, budgets, suppliers, and project documentation while ensuring effective decision-making and timely escalation?

Do you have excellent communication and stakeholder management skills, with the ability to influence, collaborate, and build trusted relationships across internal and external teams?

Within this role, you will lead the successful delivery of complex projects from planning through to implementation, while managing governance, risks, resources, budgets, and key stakeholder relationships. You will work collaboratively across teams to ensure projects remain aligned to organisational priorities, deliver agreed outcomes, and drive continuous improvement through effective project management and lessons learned.

What you will be doing

Manage the end-to-end delivery of assigned projects, generating project objectives, agreeing the project aim, creating and agreeing a clear scope from strategic objectives, generating and agreeing project plans and key milestones, dependencies, ensuring resource requirements are defined and maintained and including successful handover of project deliverables to BAU.

Establish and maintain robust project governance, including chairing Project Control Boards, success and benefit reporting, maintaining decision logs, and appropriate escalation of risks and issues. Create and present project gates for approval in project control boards and programme board receiving formal approval to progress to the next stage of the project lifecycle.

Develop and maintain project documentation, including, project briefs, project plans, RAID logs, business cases, procurement documentation, and change control records throughout the project life cycle.

Proactively manage and identify project risks, issues, dependencies, and constraints, ensuring mitigations are identified, owned, and reviewed throughout the project lifecycle.

Engage, manage and influence internal and external stakeholders, adapting approach and communication style to ensure effective collaboration and progress.

Coordinate procurement and supplier activity where required, working with commercial and finance colleagues to ensure compliance with organisational processes. Monitor project budgets and financial forecasts, working with budget holders, external suppliers and Finance to ensure accurate cost tracking.

Provide accurate and timely progress reporting, highlighting delivery status, risks, issues, and decisions required.

Escalate significant risks, issues or any other concerns that may cause the project to fall outside of agreed tolerances.

Provide advice, guidance, and support to colleagues on project management approaches, tools, and standards.

Contribute to continuous improvement activity by capturing lessons learned and sharing good practice across project and programme teams. Provide input into organisational strategic objectives by offering insight and recommendations drawn from project delivery, supporting informed decision-making and prioritisation.

About you

Proven experience of managing projects from initiation through to delivery and successful handover to business-as-usual.

Strong knowledge of project governance, planning, risk and issue management, dependencies, change control, and project reporting.

Confident stakeholder manager with the ability to communicate, influence, and build effective relationships across internal and external teams.

Strong organisational and analytical skills, with experience managing budgets, suppliers, resources, and competing priorities.

Proactive and solutions-focused, with a commitment to continuous improvement, lessons learned, and sharing good practice.

Key Attributes collaboration, accountability, resilience, organisation, communication, and delivery focus.

About us and why we matter

People rely on legal services at key times in their lives whether its buying a home, dealing with bereavement, having issues at work, ending a marriage, or being involved in legal action. These things really matter and thats why the Legal Ombudsman really matters.

If people cant sort out a problem with a legal provider, were here to resolve things fairly and as quickly as possible. And as we resolve individual complaints, we share learning and insight into what weve seen helping prevent the same issues arising again.

And we are

Family Friendly with enhanced maternity leave and pay, paternity leave, shared parental leave, adoption leave.

Money friendly with access to a discounts platform including thousands of discounts for supermarkets, eating out, leisure, holidays, theatre tickets etc.

Community friendly offering Special Leave if youre an active member of your community, you can get extra paid leave for public duties, volunteering activities and reserve forces duties.

Inclusive of all communities and we encourage applications from the widest possible range of backgrounds and circumstances.

A disability Confident employer, welcoming applications from disabled people. We operate the offer an interview scheme for all disabled applicants who meet the essential criteria.

If you are successful, its key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: -

Right to work check, (applicants must be eligible to live and work in the UK).

Employment History references

DBS criminal record check

Fit for work questionnaire (for all) followed by a medical check (if applicable)

Qualifications and/or professional membership check (if applicable)