Principal, End User Support

***We are unable to sponsor this role***

***Hybrid, 3 days onsite, 2 days remote***

Responsibilities: 

·       Develop and implement engineering solutions for the desktop environment

·       Lead and manage technical projects from conception to completion

·       Packages application deployments for end-user environment using VMware AppStacks and similar technologies

·       Create technical specifications and architectural designs for complex solutions

·       Establish technical standards, best practices, and design patterns for the team

·       Research and evaluate emerging technologies to recommend strategic adoption

·       Preserves end user profile settings virtual desktop environments

·       Troubleshoots application installation, performance, and runtime issues within the desktop environments

·       Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation

·       Challenge the status quo with new ideas and drive innovation for the end user experience

·       Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments

·       Automate processes in the end-user experience space

·       Maintains and troubleshoot Office 365 environment

·       Troubleshoots production problems related to desktop and mobile software applications

·       Addresses problems of systems integration, compatibility, and multiple platforms

·       Assists in the evaluation and recommendation of application software packages, application integration and testing tools

·       Remove barriers and obstacles from end-user technology to enable the business

·       Provides tactical and strategic input on the overall End User experience

·       Provides on-call support according to assigned schedule

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience

·       Minimum 5 years of experience in desktop engineering or end-user computing roles

·       Minimum 3 years of experience in desktop engineering or end-user computing roles

·       Proven ability to communicate effectively with stakeholders, team, and leadership

·       Ability to serve as the highest-level technical escalation point for complex issues

·       Demonstrated expertise in desktop engineering architecture and design

·       Ability to work proactively in identifying risks and proposing solutions

·       Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects

·       Experience supporting Windows desktop operating system environments

·       Experience deploying applications across enterprise desktop workstations using modern tools

·       Experience with a scripting language (PowerShell, Python, Terraform, etc.)

·       Minimum of 3+ years of experience with desktop management solutions

·       Minimum of 3+ years of experience with O365

·       Desktop Application Troubleshooting

·       Experience operating in a DevOps culture