Senior Analyst - Technical Support

Senior Lead Analyst - Technical Support

Location: Erie, PA

Duration: 6+ Months

Strong SQL skills with hands-on experience working with Oracle or other relational databases

Experience troubleshooting enterprise applications and investigating complex data or business-process issues

Ability to perform structured root cause analysis and drive issues through resolution

Experience working with cross-functional teams in a production support or enterprise technology environment

Strong written and verbal communication skills, including the ability to explain technical findings clearly to technical and business stakeholders

Experience with tools such as ServiceNow, Jira, Confluence, or similar incident and collaboration platforms

bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience

5+ years of relevant experience supporting, analyzing, or developing enterprise software solutions, insurance technology platforms, financial services applications, or similar systems

• Familiarity with APIs, integrations, and distributed enterprise applications
• Experience with scripting or automation using Python, PowerShell, Shell scripting, or similar technologies
• Knowledge of version control systems such as Git or SVN
• Experience working across both cloud-based and on-premises enterprise environments
• Experience supporting Majesco Property & Casualty Billing or similar insurance billing or policy administration platforms (No mention of insurance billing platforms)
• Experience with cloud technologies such as AWS, Azure, or Google Cloud (No specific mention of these cloud platforms)
• Experience with observability and monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms (No mention of these tools)
• Experience leveraging AI-assisted development or troubleshooting tools to improve efficiency and accelerate problem solving (No mention of AI-assisted tools)