As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
Under the Direction of the nurse manager and guided by the policies and procedures of Ambulatory Services, The RN utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care. The RN will be responsible for indirect care of patients by providing patient advice resulting in comfort, infection prevention, safety, and patient protection. The RN will reinforce and provide clarification on patient advice as documented by the attending physician or resident, as well as provide guidance affecting wound care and post-wound care instructions. The RN will clarify self-care instructions for post-clinic visits and independently assess patient concerns and give advice within the scope of the Nurse Practice Act. The RN will triage telephone calls from patients, patient representatives, physicians, physician representatives, pharmacies, and dermatology team members. The RN will serve as a conduit for inquiries related to, but not limited to prescription refills, medication use and side effects, clinically-related inquiries, and provide clinical guidance accordingly. The RN will be given access to incoming Cisco calls from adult general dermatology patients who have clinical inquiries. The RN may be routinely asked to help room dermatology patients in clinics, provide direct patient care, and assist with surgical procedures and repairs. The RN will help obtain intake information (chief complaint, list of medications taking /not taking, confirm pharmacy of choice, allergies, family history of skin cancer, pain rating) and ensure that patients are placed escorted into clinic rooms to support safe clinic flow.
This position will be assigned to work at multiple Dermatology locations including future sites.
Responsible for maintaining the knowledge and abilities essential to the performance of stated behaviors. Carries out legal responsibilities within the scope of the Nurse Practice Act. Accountable to the NURSE SVC SUPV 2 for overall work performance.
careteamto discuss patient's alternatives to health care services and to develop short- and long- range goals to meet the patient's needs.
Plans as appropriate for the needs of patient using knowledge ofphysicalandemotionalprocesses aswell as cultural and socioeconomic backgrounds.
Identifies appropriate resources (e.g., family, significant others, monetary, community organizations) in planning
forpatientcare.
30%
y
Implementation/Evaluation
Provides individualizednursingcare which responds to the growth and developmental needs of patients and demonstrates an understanding of the range of treatment required by the patient.
Demonstrates ability to provide appropriate care based on the needs of a specific individual, including that individual's age. Check age-specific group(s):
Neonatal(Birth-1year)
Pediatric(1-12years)
Adolescent(13-18years)
Adult(19-64years)
Geriatric(65+years)
Setsupandmaintainscleanlinessofexamrooms including periodic exam room disinfection and organization and removal of expired supplies.
Performstheintakeprocessandengagesandprovides for patient's physical and emotional privacy.
Provides ininreach andoutreach to support practice quality initiatives andto support the model of population management.
Prepares for and instructs patients about specific diagnostic and therapeutic procedures andtreatments.
Assistsasneededwithdiagnostic andtherapeutic procedures and treatments.
Provides treatments to patients based onphysician treatment plan.
Assistwithsurgicalproceduresasneeded.
Evaluatesanddocumentspatients'responses tonursing care inthe electronic medical record, including pre/post procedures and treatments.Uses knowledge of cognitive, physical, emotional and chronological maturation process in evaluating care for all ages of patients.
Practices basicassessment andapplies communication skills for the purpose of patient care and education.
Administers anddocuments theadministrationof medicationwhilemaintainingcurrent knowledge of pharmacologyandcompetency inmodesof
administration.
Documentstelephonemessagesandchartnotesina thorough and grammatically correct manner.
Responds appropriately in emergencies.Is knowledgeable about the contents of the code blue cart and/or the emergency kits and can initiate and assist in CPR.Understands the procedures for medical emergencies, code blue and other emergency/disaster situations. Participates in safety drills.
ComplieswithallAmbulatoryServicesandMedical Center policiesandprocedures forinfectioncontrol, safety,administrativeandclinical practice.Complies withactivitiesmandatedbyJCAHO/Title22/NCQA.
Maintains open communication and facilitates continuity of care for patients/and or family with members of the healthcare team through phone contact, verbal interaction.
Maintains accurate, records and documentation which includepatient complaints, nursingobservations, interventions andcareplan,nursingactions/teaching performed andpatient response to theaction.
Demonstrates courtesy,commonsense,andfollow-through in all telephone/electroniccommunications, maintainingtheTelephoneStandardsasestablished by the Medical Center.
CompletesalltaskswithinassignedInBasketto include cross- coverage of lnBaskets where needed.
Fosters/maintainspositive public relations (patients, family, visitors and staff}.
Uses effective communicationskills withpatients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive.
Demonstrates abilityto work asateammember with providers,supervisors,fellownursingstaffand clerical/administrative staff within the care team structure, withthepractice team andincross-
organizationrelationships.
Participatesindailyhuddlestosupportefficientand
patient-centeredcare.
DemonstratesEveryday PRIDE values andtheAIDET fundamentals of communication in all patient care stakeholder interactions.
5%
Advocacy/Education
Participates inidentifying and documenting the educational needs of patients.
Provides patientswiththenecessaryinformation to makeinformeddecisions utilizingavailable resources and making referrals appropriately.Informs patients/familiesabout services available atUCSF MedicalCenter andinthecommunity.Utilizes and maintainsupdatededucational resources.
Verifies patient/familyunderstanding through return demonstration,either verbal, physical or written.
Utilizesavailableeducationalresources.Participates in review and/or revision of educational materials.
5%
PerformanceImprovement
ParticipatesinPerformance Improvement (Pl)activities to include ongoing health care maintenance support
Makes recommendationsregardingPltopics or problems; and assists in data collection.
Reports andfollows uponissuesthat affect environment and safety.
Maximizes resources by seeking assistance from appropriate support,effectively usingsupplies, making suggestions for improved approaches, assists in cost
effectivepractices.
2%
Self-Development/Professionalism
Attendsclasses,conferences,workshopsandstaff meetings applicable to practice needs.Shares information from programs attended.
Attendsandparticipatesinstaffmeetings.
Complies with work related policies, including license renewal,annualPPD,CPR certification,useofbenefit time, and dress code including identification policy.
Completes allrequired localandAmbulatory competencies as well as online training.
Refrainsfromusingtheinternetorcellphoneduring normal work hours.
Contributes to theorientation andlearningexperiences ofother members of the health care team.
Complieswithdepartmentalschedulingguidelines, i.e.
startswork attimes scheduled, completes work ina timely manner.
REQUIRED QUALIFICATIONS
Minimum 3 years of recent RN experience
At least 2 years of recent related experience in Ambulatory Dermatology Clinic with recent (within last year) hands-on experience with Dermatology Surgery procedures.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Excellent communication skills
Experience in patient local numbing
This position requires flexibilityto orient and work at all UCSF Medical Center locations