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GRC & Security Compliance Engineer, Customer Assurance

Vailexa Technology LLCDurham, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationDurham, NC, United States
Stakeholder Management

Job description

Job Title: GRC & Security Compliance Engineer, Customer Assurance Requests
Location: Research Triangle Park (RTP), NC
Duration: Long term ongoing contract
Who You Are:
  • A detail-oriented problem solver with a track record of delivering accurate, high-quality customer support.
  • Possess working knowledge of governance, risk, and compliance (GRC), security compliance, and information/data governance considerations relevant to customer data requests.
  • Comfortable performing audits and digging into data quality issues to find and fix inaccuracies at the source.
  • Comfortable working with emerging AI tools and interested in helping shape how AI supports customer service.
  • Skilled at managing multiple requests, prioritizing effectively, and meeting deadlines in a dynamic environment.
  • Thrive in collaborative, cross-functional environments and build strong relationships with collaborators at all levels.
  • Analytical and resourceful, with sound judgment in ambiguous or complex situations.
  • Passionate about continuous improvement and committed to maintaining high standards of service quality and accuracy. Responsibilities:
  • Own and respond to customer information requests for assigned products, ensuring accuracy and consistency.
  • Perform customer audits for products in scope, validating evidence and ensuring responses are supportable and accurate.
  • Identify, clean up, and correct data quality issues in product and compliance documentation that could lead to inaccurate customer responses.
  • Maintain up-to-date product documentation and knowledge resources for customer-facing teams.
  • Review and help train the AI tools used to support customer requests, improving accuracy and response quality over time.
  • Partner with internal teams to research and resolve complex or escalated customer requests.
  • Build and maintain relationships with internal stakeholders and partners to ensure service needs are met.
  • Identify and help implement best practices, tools, and technologies to optimize service delivery.
  • Monitor performance metrics and contribute to continuous improvement efforts.
  • Support change management as new processes and technologies are adopted.
  • Ensure compliance with relevant data privacy, security, and regulatory requirements.
  • Provide coverage and knowledge-sharing support for teammates as needed.
Required Qualifications:
  • Bachelor's degree in Business, Information Management, Computer Science, or a related field, or equivalent experience.
  • 3+ years of experience in customer facing, consulting, information management, or a related role.
  • 5+ years of cybersecurity compliance / GRC experience, with working knowledge and expertise across core security domains (e.g., risk management, data privacy, identity and access management, security controls, and incident response).
  • Background in governance, risk, and compliance (GRC) or security compliance, with essential domain knowledge of the products and customer requests supported.
  • Experience performing audits or similar evidence-based reviews, including identifying and remediating data quality issues.
  • Strong analytical, creative, and strategic problem-solving skills.
  • Strong cross-functional collaboration skills, with the ability to work effectively across product, engineering, security, and legal teams.
  • Ability to navigate ambiguous situations and exercise sound judgment with incomplete information.
  • Strong communication skills.
  • Interest in or experience working with AI-enabled tools. Preferred Qualifications:
  • Knowledge of customer information systems, data governance, or compliance requirements.
  • Experience with GRC frameworks, standards, or tools (e.g., NIST, ISO 27001, SOC 2, or similar) is a plus.
  • Formal audit experience (internal audit, compliance audit, or similar) is a plus.
  • Experience training or improving AI or automation tools.
  • Strong negotiation skills.
  • Background or familiarity with regulatory requirements is a plus.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Experience working in a global organization is a plus.

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