Administrative Assistant & Front Desk

Location: WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2
Job Type: Full-time
Reports To: Operations Manager
Pay Range: CA$22.00 - CA$28.00 per hour

About WD Swim

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview

The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.

Key Responsibilities

• Welcome parents, members, and guests in a warm, professional manner
• Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
• Manage class bookings, registrations, cancellations, and member check-ins
• Process payments, issue receipts, and assist with basic billing inquiries
• Maintain accurate records, files, and member information
• Communicate effectively with instructors and management regarding schedules and updates
• Perform daily administrative tasks including data entry and basic reporting
• Ensure the front desk area remains clean, organized, and professional at all times
• Adhere to WD Swim policies, procedures, and confidentiality standards
• Promptly report operational issues or concerns to management
  

Qualifications

• Previous experience in administrative, front desk, or customer service roles preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Friendly, professional, and customer-focused approach
• Basic computer skills, including email, scheduling systems, and spreadsheets
• Ability to work independently and collaboratively within a team
• Reliable, punctual, and detail-oriented

Why Join WD Swim?

• Supportive and team-oriented work environment
• Opportunity to grow with a wellness-focused and expanding organization
• Competitive hourly compensation
• Ongoing training and professional development opportunities