E-Commerce Manager

Uber Boat by Thames Clippers | Full time

E-Commerce Manager

London, United Kingdom | Posted on 02/09/2026

TheE‑commerce Manager owns the online store’s commercial performance. This role isaccountable for revenue, conversion rate, customer experience, and the day‑to‑dayrunning and optimisation of e‑commerce platforms. T he successful candidate will be theorganisation’s e‑commerce expert. They will proactively identify opportunities,recommend improvements, and lead the e‑commerce function.

QUALIFICATIONS & EXPERIENCE

• 2–3 years of experience in an E‑commerce role, preferably in transport, travel or leisure sectors.
• Degree in Business, Economics, Marketing, or a related field preferred.
• Proficiency with Excel and data tools
• Strong commercial and analytical mindset
• Understanding of digital marketing channels (paid search, CRM, SEO)
• Hands‑on experience with e‑commerce platforms and CMS tools

Requirements

KEY RESPONSIBILITIES

• Own and grow online revenue,conversion, AOV, and retention
• Manage the e‑commerce platforms(Web, APP and Digital Kiosks)
• Optimise the end‑to‑endcustomer journey (UX, navigation, checkout, payment, delivery)
• Lead onsite tradingactivities: promotions, merchandising, pricing, offers
• Analyse performance using tools such as GA4, heatmaps, and funnel analysis
• Work closely with Marketing on traffic acquisition and campaign execution
• Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment
• Manage third‑party agencies(CRO, UX, development)
• Manage multi-acquirer relationships and evaluate Payment ServiceProviders (PSPs) to negotiate competitive transaction fee structures

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