Business Analyst

Business Systems Analyst

Location: Pontiac, MI
Work Mode: Hybrid – Minimum 2 Days/Week Onsite
Duration: Ongoing
Experience: 5+ Years

We are looking for an experienced Business Systems Analyst to support IT infrastructure projects across Networking, Servers, Workstations, Microsoft 365, VoIP/Telecommunications, and Service Center teams.

Responsibilities:

• Gather and analyze business and technical requirements.
• Work with stakeholders to understand business needs and processes.
• Document requirements and design effective technology solutions.
• Support testing, implementation, and system improvements.
• Analyze data and identify issues and opportunities.
• Create procedures, technical documentation, and user training materials.
• Support RFPs and contract scope documentation.
• Manage multiple projects and priorities simultaneously.

Required Skills:

• 5+ years of Business Analyst / Business Systems Analyst experience.
• Strong Microsoft 365 / M365 experience.
• Experience supporting IT infrastructure projects.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple assignments.

Note: Hybrid position requiring a minimum of 2 days onsite per week.