Technical Engagement Manager

Job Title: Technical Engagement Manager; Infrastructure & Cloud
Location: Tampa, FL (specify: onsite/hybrid/remote) Reports to: (specify) Travel: (specify; e.g., occasional client-site travel)

About the Role
XDuce is seeking a Technical Engagement Manager to lead infrastructure and cloud engagements for our growing mid-market and corporate client base.
This is a client-facing technical leadership role. You will own the technical direction and execution of infrastructure engagements, leading discovery, setting the solution approach, coordinating the engineering resources who do the build, and keeping demanding client stakeholders confident and informed from kickoff through closeout.
Your primary value is engagement leadership: translating business objectives into a workable technical plan, sequencing the work, pulling in the right specialists at the right time, and holding the line on scope, risk, and quality. You need enough depth to lead the room, challenge an approach, and be credible with senior engineers and client architects; but this is not a role where you personally design every environment or configure it yourself.
What this role is not: This is not a dedicated cloud architect position, and it is not a hands-on build or support role. When an engagement requires deep, specialized design work, you will scope it and bring in a subject-matter specialist; your job is to know when that call is needed and to integrate their work into the engagement.
This role sits alongside our Client Success function, which owns client health, onboarding, and ongoing service delivery. You own the technical direction and execution of project engagements.

Responsibilities

Engagement Leadership

• Serve as the technical owner and primary technical point of contact for assigned client engagements.
• Lead discovery sessions, technical workshops, roadmap presentations, and executive readouts.
• Translate business objectives into a practical, sequenced technical plan.
• Manage scope, timeline, and expectations with demanding stakeholders, including saying no well.
• Identify risks early, escalate appropriately, and drive them to resolution.
• Communicate clearly with both engineers and non-technical executives.

Technical Direction
Set and defend the technical approach for infrastructure and cloud engagements.
Review and validate solution designs produced by internal engineers and outside specialists.
Recognize when an engagement requires deep specialist expertise, define that scope, and engage the right resource.
Guide engineering teams through complex or ambiguous technical decisions.
Ensure delivered solutions align with Microsoft and industry best practices.

Delivery & Growth

• Coordinate multidisciplinary resources across infrastructure, cloud, networking, cybersecurity, and managed services.
• Contribute to Statements of Work, estimates, and technical roadmaps.
• Lead infrastructure modernization, Azure migrations, and hybrid cloud initiatives.
• Surface follow-on project and consulting opportunities within active accounts.
• Feed delivery learnings back into our internal standards and estimating models.

Required Qualifications

• 10+ years in IT infrastructure, with progressive responsibility.
• 5+ years leading client-facing infrastructure or cloud engagements; consulting, MSP, or professional services environment.
• Demonstrated ownership of multi-stakeholder technical projects from discovery through delivery.
• Direct experience working with client executives (CIO, IT Director, and Infrastructure and Security leadership).
• Strong written and verbal communication; comfortable presenting and facilitating.
• Sound judgment about when to go deep, when to delegate, and when to bring in a specialist.

Technical Background
You should be conversant enough across the following to lead technical discussions, evaluate proposed designs, and estimate work credibly. Deep hands-on expertise in every area is not expected.

Core (working depth required)

• Microsoft Azure: IaaS, networking, identity, migration patterns
• Microsoft 365 and Microsoft Entra ID
• Windows Server and Active Directory; hybrid identity
• Virtualization (VMware and/or Hyper-V)
• Enterprise networking fundamentals
• Backup, disaster recovery, and business continuity

Familiarity expected

• Cloud migration planning and Azure landing zone concepts
• Microsoft Intune and Microsoft Defender
• Infrastructure security fundamentals
• Storage technologies
• Infrastructure automation concepts (PowerShell, Terraform, or Bicep)

Nice to have

• AWS or Google Cloud Platform exposure
• Microsoft Sentinel
• Regulated-industry delivery experience

Certifications
Certifications are a signal, not a gate; relevant delivery experience carries equal weight.

Helpful

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• ITIL Foundation
• PMP or PMI-ACP

Also valued

• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• AWS Certified Solutions Architect
• CISSP, CCNP Enterprise, or VMware VCP

What Success Looks Like
Clients trust you because you combine technical credibility with business judgment. You know when to dig into an architecture, when to step back and let engineers work, and when to pull an executive decision forward before it becomes a delay.
You stay composed under pressure, see problems coming, and give clients a straight answer even when it isn't the one they wanted. Engagements you run finish on scope, and the client comes back for the next one.

Why Join XDuce
XDuce is investing in the next phase of our managed IT & cybersecurity practice as we move further into mid-market and corporate accounts. This role carries real ownership: you will shape how we run engagements, mentor the engineers you work alongside, and directly influence the growth of the practice.
(Add: compensation range, benefits summary, EEO statement, application instructions.)

Thanks And Regards,

Amit Lakhotia