General Manager Digital Transformation and Technology Services

SHK Asia PacificBallarat, Victoria🇦🇺AustraliaPosted 4 Oct 2026

Why This Role Stands Out

As a leader in digital transformation and technology services at a vital Victorian water utility, you will spearhead innovative strategies and drive significant impact across the organization's technology, cyber security, and data initiatives. This hybrid role offers a unique opportunity to shape the future of essential services in a fast-growing region, perfect for an accomplished technology leader ready to embrace strategic challenges and empower a values-led team. Apply now to make your mark and contribute to a sustainable future for the community.

Quick Overview

Seniority

Leader

Employment type

Full Time

Work mode

Hybrid

Location

Ballarat, Victoria, Australia

Job Description

General Manager Digital Transformation and Technology Services
Victorian essential water utility
Ballarat based-role

About the organisation

Central Highlands Water (CHW) is the trusted provider of essential water services to one of Victoria's fastest-growing regional communities. With a clear purpose to deliver safe, reliable and affordable services today and for future generations, CHW is shaping a more sustainable future through its vision of fostering thriving communities, sustainable living and a healthy environment. Operating from Ballarat and guided by its ambitious Strategy 2040, CHW combines commercial discipline with public sector stewardship to create lasting value for customers, communities and the environment. A values-led organisation, CHW champions Integrity, Teamwork, Leadership and Care, and is committed to empowering its people through flexible ways of working and a strong culture of leadership at every level.

About the role

Reporting to the Managing Director and serving on the Executive Leadership Team, the General Manager Digital Transformation and Technology Services leads enterprise-wide technology, cyber security, data and analytics, AI governance and digital programs. The General Manager will develop and execute a Digital Transformation and Technology Services Strategy aligned to Strategy 2040, including migration from legacy environments to cloud-based platforms, an AI Strategy and Governance Framework, and an enterprise cyber security strategy spanning IT and OT/IACS environments. The role acts as principal advisor to the Board and the Audit, Finance & Risk Committee on technology, cyber, data and AI matters, and is Executive Sponsor of the Digital Transformation and Technology Steering Committee. Key to success will be disciplined business case development, embedded benefits.

About you

As an accomplished technology leader, you bring extensive experience in IT and digital strategy development and implementation, including managing high-performing IT departments and complex change or transformation initiatives. Experience in a customer-oriented utilities sector would be well regarded, but of greater value is executive-level exposure including presenting and reporting to Boards and Committees and a history of fostering highly engaged teams. Your ability to assess risk, make timely decisions and explain technical matters to non-technical audiences will be essential. This is a terrific opportunity to lead a significant digital transformation agenda and help shape the future of one of regional Victoria's most important public service organisations.