ServiceNow Principal Platform Architect

Role Overview

Key Responsibilities

• Define and own enterprise-wide ServiceNow platform architecture and roadmap.

• Lead solution architecture across ITSM, ITOM, ITAM, SPM, HRSD, SecOps, CSM, FSM, and custom applications.

• Provide architecture governance and oversee platform standards, design authority, and technical quality.

• Advise C-level stakeholders on platform strategy, modernization, AI adoption, and digital transformation.

• Lead complex architecture workshops and executive design sessions.

• Define integration, security, data, CMDB, and platform governance strategies.

• Mentor architects and senior consultants across large-scale transformation programs.

• Drive adoption of ServiceNow best practices and Expert Services methodologies.

• Support pre-sales activities, solution reviews, estimations, and strategic pursuits.

Required Experience

• 10+ years of IT industry experience.

• 7+ years of ServiceNow architecture experience.

• Multiple enterprise-wide ServiceNow implementations.

• Experience leading global ServiceNow transformation initiatives.

• Strong expertise across multiple ServiceNow product suites.

• Proven executive stakeholder management experience.

Mandatory Certifications

• ServiceNow Certified Technical Architect (CTA)

• Certified System Administrator (CSA)

• Multiple CIS certifications across ServiceNow products

Preferred Skills

• Enterprise Architecture

• Platform Governance

• AI & Automation Strategy

• CMDB Architecture

• Integration Architecture

• Cloud Platforms (Azure/AWS/Google Cloud Platform)

• Executive Advisory & Consulting