Senior Customer Experience Coach & Escalation Lead

Pilgrim's Europe in Slough is seeking a Senior Customer Service Executive to join our Customer Experience team. You will coach colleagues, resolve complex customer queries, and drive service excellence while handling your own customer interactions.

This office-based role, five days a week, offers an opportunity to support onboarding and share best practices to improve the customer journey. You will collaborate with internal stakeholders and act as a subject matter expert across products,

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