Worker Care Specialist

Worker Care Specialist

Location: Leeds / Hybrid

Contract: Permanent

Hours: 37.5 per week

We are seeking a detail-focused Worker Care Specialist to manage worker contractual administration, pre‑payroll and pre‑invoicing activities. The role ensures compliance with regulations and client SLAs, accurate and timely pay and invoicing, and a positive experience for workers and stakeholders.

Key responsibilities

• Manage end-to-end worker administration including document verification, contract issuance and amendments/extensions, medical checks (where required), qualification/certificate tracking and exit documentation.

• Prepare and review pre‑payroll and pre‑invoice packs to ensure accuracy ahead of pay runs and client billing.

• Respond promptly to worker and operational queries about pay, contracts and administration, providing clear, accurate information.

• Monitor time and attendance data, process timesheets and absence records, and manage adjustments including bonuses, deductions and other pay variances.

• Ensure ongoing compliance with legislation, client requirements and internal processes; identify and escalate risks or changes that may impact pay, invoicing or margin.

• Work closely with Operations, Sales, Payroll and Finance to resolve issues, control labour costs and protect margin, maintaining clear communication and ownership.

• Support continuous improvement initiatives, contribute to process documentation and act as a subject-matter contact for the Care Team and apprentices.

What we’re looking for

Experience in workforce administration, HR operations or payroll coordination (staffing/agency back-office experience desirable). Strong attention to detail, ability to meet deadlines, excellent stakeholder communication and confidence using systems and data to drive accurate outcomes.

Skills and competencies

• Proven accuracy and attention to detail when handling transactional data.

• Good working knowledge of UK payroll principles and related compliance requirements.

• Strong IT skills, including experience with payroll/ATS/ERP systems and confident Excel usage.

• Excellent verbal and written communication with internal and external stakeholders.

• Organised, able to prioritise multiple tasks and work to strict deadlines.

• Customer-centric approach with a focus on delivering a positive worker experience.

Why join us

Join a collaborative team where your attention to detail and process focus will directly contribute to smooth pay and billing operations, strong client relationships and an excellent worker experience. This is an ideal role for someone seeking a hands-on, operational position with opportunities to influence improvement.