Senior Contract Tools, Education, Processes Professional

Accountabilities

• Develop, write, review, and maintain technical policies, procedures, protocols, templates, and standardized documentation related to healthcare contracting and Network Operations.

• Create educational materials, case studies, and knowledge-sharing resources to communicate best practices and support consistent operational execution.

• Conduct process and documentation gap analyses to identify inefficiencies, inconsistencies, and opportunities for improvement.

• Recommend and implement process enhancements that strengthen operational effectiveness, documentation quality, and cross-functional alignment.

• Evaluate complex business situations and determine appropriate technical approaches for assigned projects and initiatives.

• Collaborate with stakeholders across departments to understand organizational capabilities, operational requirements, and interdependencies.

• Lead or support mid-scale projects related to process optimization, documentation standardization, and operational improvements.

• Establish and maintain clear documentation standards to promote consistency, accessibility, and knowledge retention.

• Exercise independent judgment in defining project objectives, determining priorities, and delivering effective solutions.

Requirements

• At least 4 years of experience creating, developing, and updating technical policies and procedures within healthcare operations.

• Solid understanding of how organizational functions, processes, and capabilities interact across multiple departments.

• Demonstrated experience contributing to or leading process improvement initiatives.

• Advanced proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

• Strong analytical and problem-solving abilities, with the capacity to evaluate complex information and identify documentation gaps.

• Excellent technical writing, communication, and organizational skills.

• Ability to work independently, manage competing priorities, and exercise sound judgment when handling moderately complex to complex assignments.

• Strong attention to detail and the ability to translate operational requirements into clear, practical documentation.

Preferred qualifications:

• Bachelor's degree in a relevant field.

• Experience conducting process gap analyses and implementing solutions to address documentation inefficiencies.

• Previous experience managing mid-scale projects.

• Familiarity with Enterprise Solution Point (ESP).

• Experience working with Medicaid programs or a strong understanding of Medicaid operations.

Benefits

• Annual salary: $78,400–$107,800, depending on qualifications, experience, skills, and geographic location.

• Eligibility for a performance-based bonus incentive plan.

• Fully remote work opportunity, available to candidates located anywhere in the United States.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off, company holidays, and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Internet expense reimbursement for eligible employees residing in California, Illinois, Montana, or South Dakota.

• Company-provided telephone equipment to support remote work requirements.

• Opportunities to contribute to process improvement initiatives and develop professionally.

• Occasional travel to company offices may be required for training sessions or meetings.