Full timeOther

Service Owner

NokiaNoida🇮🇳India

Why this role stands out

As a Service Owner at Nokia, you will gain invaluable experience managing global IT network services contracts and expenses, driving strategic procurement initiatives and optimizing costs within a reputable company. This hybrid role is perfect for a detail-oriented, mid-senior professional with strong analytical and negotiation skills who thrives on ensuring operational excellence and contributing to a well-connected world. Seize this opportunity to grow your career and make a significant impact.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationNoida, India

AuditingMicrosoft OfficePower BISAPITILMicrosoft ExcelProject Management

Job description

As a Service Owner is responsible for Nokia corporate IT Network services contract management and expense management worldwide. This includes but not limited to conducting Network Hardware related RFP/RFQ; managing invoices to ensure accuracy, managing disputes due to inaccurate/mischarges, failing SLA; GR booking, PO management and Latest Estimates/outlook estimates.

As a Service Owner is responsible for Nokia corporate IT Network services contract management and expense management worldwide. This includes but not limited to conducting Network Hardware related RFP/RFQ; managing invoices to ensure accuracy, managing disputes due to inaccurate/mischarges, failing SLA; GR booking, PO management and Latest Estimates/outlook estimates.
Prepare and Manage E2E Network Hardware related RFP/RFQ/RFI, First level initial pricing negotiation and Manage contract term timelines
AMC renewals with Network Hardware OEMs or Third parties, Cost comparison analysis with OEM/Third party quotes for AMC and Regular tracking of AMC contract expiry and timely renewals
Vendor Contracts regular update in SNOW Database along with updated contact matrix, if any Comparison of AMC data with End of Service Life equipment,Receive and validate supplier invoice, Reconcile invoice against inventory, contract, pricing, Identify billing error, Incorrect charge, determine supplier credits
Request and drive dispute, credit, discount management,Provider service delivery performance and SLA, and
Perform GR booking, analyze and resolve GR<->invoice gaps, monitor GR ->invoice -> payments within contract payment terms ensure on-time payments, Provide Spend analysis, Trend analysis, Communicating with various Business/IT Units for Networks requirements
Maintain and update Networks inventory in Limatoo, SAP etc, inventory quality control and periodical auditing and
generating reports for operation and service need,Preparation of Actuals Vs LE on monthly basis

Must-Have:

Bachelor's degree in science or engineering with 5-10 years experiences with Broad knowledge of IT Infra Networks including LAN, Hosting Networks etc., service offerings, technologies and market trends.
Thorough understanding of IT Infra Networks service charging components and understanding of contracting terms can help with the effective governance of services delivered by suppliers
Good financial and analytical background, financial system such as SAP would be a plus.
Strong knowledge with tools, Microsoft office (e.g excel, power BI), Database structure and tools and Capable of working with teams and leading changes
Knowledge of Project Management methodology how processes & Knowledge areas can be applied to achieve important Milestones successfully

Nice-To-Have:

Ability to work with third party suppliers and vendors related to service offerings and billing/invoicing methods, Good understanding of ITIL processes and Strong analytical skills
Self-driven, motivated, efficient, independent thinking and Excellent verbal and written communication skills
Eager and capable of working in a global multi-cultural team and to develop him/her self