Automotive BDC Agent - Sales & Service (Franchise Dealerships)

Job Description
High-Paying Automotive BDC Agent – Sales & Service | Easterns Automotive Group (Franchise Dealerships)
Company:
Easterns Automotive Group
Easterns Automotive Group is expanding our franchise new-car operations
(Hyundai, Nissan, and more) and seeking a high-energy BDC Agent to support both
Sales & Service
. You’ll be the friendly, professional voice that helps customers schedule test drives, set service appointments, and stay connected to their dealership experience. This role is performance-driven —every quality conversation moves the needle, and top performers earn top pay
.

You’ll work primarily inside our BDC, partnering closely with
Sales Managers, Service Advisors, and store leaders across locations (with a focus on Nissan & Hyundai). Tools include
VinSolutions CRM
(core), with
Mastermind and
CDK experience considered strong pluses. Benefits
When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being.

Health & Dental Insurance

Life & Disability Insurance:
Providing financial security for you and your loved ones.
~ Health Savings Account:
Contributing to secure your financial future.
~ Flexible Schedule:
Balancing your work and personal life.
~ Paid Training & Tuition Reimbursement:
Invest in your continuous personal and professional development.
~ Sales (BDC)
Use
VinSolutions to document every interaction, schedule follow-ups, and maintain pipeline hygiene. Reconnect with existing customers for trade-ins, lease renewals, and upgrade opportunities (Mastermind a plus).

Coordinate with store leadership to ensure vehicle availability and timely customer updates. Service (BDC)
Field inbound service calls/texts; triage concerns and schedule service appointments in alignment with shop capacity. Set expectations on drop-off/waiter
, estimated timelines, diagnostic fees, and transportation/loaner policies. keep customers informed on status changes. Document clear, concise concern notes (customer voice, mileage, warning lights) so Advisors can move fast in
CDK
.

Customer Experience & Team Support
Maintain KPI discipline (answer rate, book rate, show rate, RO conversion for service, sold-through for sales). Collaborate with Sales Managers and Service Advisors to resolve issues and accelerate appointment conversion. VinSolutions CRM proficiency
(required or strongly preferred). Prior service call/appointment coordination experience (dealership or high-volume environment) preferred. Excellent phone, text, and email communication skills; Previous
BDC, call-center, or dealership experience (sales and/or service) preferred.

Bilingual (English/Spanish) is a plus. High-paying opportunity for top performers— your results determine your income
. Includes paid training and continuous development from experienced leaders. If you’re people-centric, organized, and ready to grow with a fast-paced, high-reward team, apply today and join the franchise group at Easterns Automotive Group— where performance pays and professionalism drives success.