Senior Patient Care Coordinator

Under the general direction of the Clinic Manager, the Senior Patient Care Coordinator is responsible for the documentation and implementation of policies and procedures relating to the coordination of incoming referrals. This position serves as a resource to providers and staff in regard to referral requirements and confirms the need for prior authorization for services. This position represents the first line of communication with physicians, clinical staff and office staff. This position receives all pertinent referral information and forwards requests to the insurance plan through different electronic mediums (fax, web-based applications and telephone) as indicated. This position is also required to review referrals for all pertinent elements and refer to appropriate staff. Works under the general direction of a physician or designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic.

• 4 years of experience in medical/healthcare setting.
• 2 years of experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.