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Infra Tech Support Practitioner

MatchtechLondon🇬🇧United KingdomPosted 2 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to expand your IT support skillset within a reputable organization, providing hands-on experience with diverse technologies and a competitive daily rate. You'll thrive here if you excel at troubleshooting and enjoy delivering exceptional technical assistance in a dynamic environment. Don't miss out on this chance to contribute and grow!

Quick Overview

Seniority
Mid Senior
Employment type
Temporary/Casual
Work mode
Hybrid
Location
London, United Kingdom
Microsoft OfficeiOSAndroid

Job Description

IT Support Engineer (L1/L2) Hybrid London 228 per day Inside IR35 5-Month Contract


Location: London (Hybrid Working)
Contract Length: 5 Months
Rate: 228 per day (Inside IR35)
Start Date: ASAP
We're recruiting for an experienced IT Support Engineer to join a well-established organisation on a 5-month contract. This role offers a blend of remote and onsite support, providing an excellent opportunity to work across a broad range of technologies within a fast-paced IT environment.
The successful candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot and resolve technical issues at both Level 1 and Level 2.



Key Responsibilities

  • Provide ongoing technical support and maintenance for production and development systems.
  • Deliver both remote and onsite support in line with established IT service processes.
  • Diagnose and resolve hardware, software and operating system issues.
  • Support Windows 10 environments and Microsoft Office applications.
  • Build, configure and deploy laptops, including imaging and setup.
  • Perform Level 1 and Level 2 troubleshooting across desktop and infrastructure environments.
  • Support mobile devices, including iOS and Android.
  • Provide basic printer support and troubleshooting.
  • Assist with hardware refreshes, deployments and software installations.
  • Deliver a high level of customer service while managing support requests and incidents.


Essential Skills & Experience

  • Proven experience in an IT Support, Service Desk or Desktop Support role.
  • Strong technical understanding of IT infrastructure environments.
  • Experience supporting Windows 10 and the Microsoft Office Suite.
  • Ability to troubleshoot and resolve desktop hardware and software issues.
  • Experience building and deploying laptops, including imaging processes.
  • Knowledge of iOS and Android device support.
  • Basic printer support and troubleshooting experience.
  • Excellent communication and customer service skills.


Desirable Skills

  • Experience working within enterprise environments.
  • Knowledge of server and network technologies.

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