Why This Role Stands Out
This remote opportunity with Socket offers significant growth potential as you become the go-to technical expert for APAC developers and security teams, directly influencing product development. You'll thrive if you enjoy deep problem-solving, collaborating with engineering, and building robust documentation, all while enjoying the flexibility of a remote Australian-based role. Apply now to contribute to a leading technology company and expand your technical skillset.
Quick Overview
Job Description
Socket is seeking a Technical Support Engineer based in Australia to serve as the APAC go to for developers and security teams. You'll troubleshoot issues across Zendesk, Slack, and Discord, guide customers through product usage, and contribute to docs that reduce repeat questions.
In this role you'll own tickets during APAC hours, read logs, reproduce edge cases, and collaborate with Engineering and Product to shape our roadmap.
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