Service Electrician - Residential

Responsibilities

1. Service Execution & Technical Troubleshooting

• Execute residential and light commercial electrical service calls, panel upgrades, device installs, rewiring, lighting controls, and troubleshooting.
• Diagnose complex electrical issues safely, accurately identify root causes, and propose effective solution options to the customer.
• Complete all work to applicable electrical codes (NEC), local ordinances, company standards, and customer expectations.
• Maintain a clean, organized work area and protect customer property during all service activities.

2. Customer Service & Communication

• Act as the primary, professional face of the company on job sites.
• Explain technical issues, scope of work, and repair options to homeowners and facility managers in clear, accessible language.
• Provide early, proactive updates to leadership and dispatch regarding job progress, unexpected site constraints, additional scope, or schedule shifts.
• Obtain customer sign-offs and ensure complete customer satisfaction prior to departing the site.

3. Quality Control & Callback Prevention

• Perform disciplined self-checks on all completed connections, voltage readings, device fits, and cover plates before leaving the site.
• Verify that all tools, trash, and spare materials are cleared from the work area.
• Maintain first-pass quality to eliminate avoidable rework, missed items, and return trips.

4. Safety & Compliance

• Adhere strictly to safe electrical work practices, OSHA regulations, and company safety policies on every call.
• Utilize required PPE, lockout/tagout procedures, voltage verification, and ladder/lift safety practices at all times.
• Identify and mitigate site hazard risks prior to beginning work.

5. Reporting, Administrative & Van Management

• Submit accurate, detailed work orders, labor hours, material lists, and job notes promptly via Jobber.
• Keep service van stocked, clean, organized, and routinely inventoried.
• Manage company tools, diagnostic equipment, and materials responsibly to prevent loss or damage.

Qualifications

• Journeyman Electrician License preferred (or equivalent documented residential/light commercial service experience).
• 3+ years of experience performing electrical troubleshooting, repairs, and service upgrades in residential and light commercial environments.
• In-depth knowledge of the National Electrical Code (NEC) and residential wiring methods.
• Proven ability to independently troubleshoot complex electrical circuits and equipment.
• Exceptional customer service skills with a clean, professional demeanor.
• Valid driver’s license with a clean driving record.