Full timeOther

Sportsbook Supervisor - Full Time - (Northfield)

Caesars EntertainmentCleveland🇺🇸United States

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationCleveland, United States

Inventory Management

Job description

Reporting to the District Manager, you will be face of our retail operation by providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book

Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control

Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book

Mentor employees to help them become better ticket writers

Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors

Handle escalated customer complaints/issues as needed

Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Strong communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering a high level of customer service 
ADDITIONAL REQUIREMENTS:
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke filled environment