Administrative Assistant & Front Desk Receptionist

Administrative Assistant & Front Desk Receptionist

Company: WD Swim
Location: 563 Edward Ave, Richmond Hill, ON L4C 9W7, Canada
Job Type: Full-time, Permanent
Pay: CA$22.00–CA$28.00 per hour
Schedule: Must be available to work weekends
Reports To: Operations Manager

About WD Swim

WD Swim is a swim school serving families and swimmers across the Greater Toronto Area. We provide quality swimming lessons for children and adults of all ages and skill levels, with a strong commitment to safety, customer service, and creating a welcoming environment for our swimmers, families, and team members.

We are looking for a friendly, organized, and detail-oriented Administrative Assistant & Front Desk Receptionist to support our daily operations and deliver an excellent experience for every family who interacts with our team.

Position Overview

The Administrative Assistant & Front Desk Receptionist is responsible for managing front desk operations, assisting customers, coordinating swim lesson registrations, and providing administrative support to management and staff.

As the first point of contact for parents, swimmers, and visitors, you will play an important role in maintaining an organized, professional, and customer-focused environment. The ideal candidate is proactive, dependable, comfortable with computers, and able to manage multiple tasks while maintaining a high standard of service.

Key Responsibilities

Front Desk & Customer Service

• Greet and assist parents, swimmers, visitors, and staff in a friendly and professional manner.
• Answer phone calls, respond to emails, and handle in-person inquiries regarding swim programs, lesson schedules, registrations, and facility policies.
• Provide accurate information about services, class availability, schedules, and general inquiries.
• Address customer concerns professionally and escalate issues to management when necessary.
• Maintain a welcoming, organized, and professional front desk environment.

Administrative Support & Office Operations

• Perform daily administrative duties, including data entry, document preparation, filing, scanning, and record maintenance.
• Maintain accurate and up-to-date customer information, registration records, and administrative files.
• Assist management with scheduling, internal communications, reports, and other administrative tasks.
• Coordinate information between parents, swim instructors, and management to support smooth daily operations.
• Monitor administrative tasks and follow up on outstanding inquiries or requests.

Swim Lesson Registration & Payment Processing

• Assist with swim lesson registrations, class bookings, schedule changes, cancellations, and customer check-ins.
• Process payments, issue receipts, and assist with basic billing and account inquiries.
• Update registration systems and customer records accurately.
• Communicate class schedules, program updates, and relevant announcements to parents and customers.
• Help ensure registration and front desk procedures are followed consistently.

Operational Support

• Follow company policies, procedures, and confidentiality requirements.
• Identify and report scheduling discrepancies, customer service concerns, and operational issues to management.
• Assist with general office coordination and other reasonable administrative duties as required.

Why Join WD Swim?

• Competitive hourly compensation of CA$22.00–CA$28.00.
• Supportive and team-oriented work environment.
• Opportunities for professional development and career growth.
• Ongoing training and opportunities to develop administrative and customer service skills.
• The opportunity to contribute to a growing organization that supports swimming education and water safety.

How to Apply

If you are organized, dependable, and passionate about providing excellent customer service, we would love to hear from you.

Apply today to join WD Swim and become an important part of the team supporting our swimmers, families, and daily operations.

Qualifications & Requirements

• Previous experience in administrative support, front desk reception, customer service, or a similar role is preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and the ability to multitask in a busy environment.
• Basic to intermediate computer skills, including email, spreadsheets, data entry, and scheduling or registration systems.
• Comfortable handling customer inquiries, processing payments, and maintaining accurate records.
• Professional, approachable, and customer-focused attitude.
• Ability to work independently while contributing positively to a team.
• Reliable, punctual, adaptable, and willing to take initiative.
• Ability to handle confidential customer and business information with discretion.
• Availability to work weekends is required.

Experience in a swim school, fitness centre, recreation facility, or other service-oriented business is an asset.