Customer Engineer

We are looking for a talented Customer Engineer to join our team in the Mississippi, Memphis area, or western Alabama.

In this role, you will make an impact in the following ways:

• Serve as the primary technical liaison for OEM customers, providing product information, managing specifications, communicating product changes, and supporting the resolution of installation and integration issues.

• Investigate and resolve product integration, installation, and application challenges by identifying root causes, recommending corrective actions, and documenting outcomes to drive continuous improvement.

• Support and enhance key engineering processes, including Installation Quality Assurance (IQA), OEM integration, product selection, and the effective use of tools such as Advisor, COLS, and GCE to enable high-quality technical decisions.

• Collaborate with Subject Matter Experts, Application Engineers, and Value Package Introduction (VPI) teams to deliver accurate product data, installation requirements, and customer solutions.

• Apply in-depth product, application, and market knowledge to support OEM product selection, equipment design, and machine optimization while ensuring customer requirements are met.

• Translate the voice of the customer into functional product requirements and advocate for customer needs throughout product development, design reviews, and product change initiatives.

• Validate prototype machine performance and ensure products are applied and installed correctly, meeting Cummins standards, customer system requirements, and operating environments.

• Drive technical problem resolution and continuous improvement initiatives while coordinating activities among technicians and other support resources, contributing to team success and enhancing engineering processes and systems.

To be successful in this role you will need the following:

• Lead the integration and optimization of complex machine and product systems, ensuring solutions meet customer requirements for performance, reliability, quality, and cost while applying Cummins installation standards and best practices.

• Serve as a trusted technical advisor to customers by providing application guidance, product recommendations, engineering documentation, training, and support throughout the product lifecycle.

• Diagnose and resolve product and system issues using structured troubleshooting and root cause methodologies, implementing robust corrective actions that protect the customer experience and prevent recurrence.

• Monitor and support machine and system performance in real-world applications, proactively identifying operational concerns, responding to evolving customer needs, and driving continuous improvement.

• Translate customer needs and stakeholder requirements into effective system designs by applying systems engineering principles, requirements management, and cross-functional design integration practices.

• Utilize modeling, simulation, verification, and validation tools to assess product capability, evaluate risks, and influence sound engineering and product design decisions.

• Ensure installation quality by conducting reviews, validating compliance with requirements, identifying opportunities to reduce rework, and driving improvements in machine integration processes.

• Create and maintain clear technical documentation, product information, and engineering records that enable effective knowledge transfer, support informed decision-making, and enhance technical productivity.

• Collaborate effectively with customers, engineering teams, product development, manufacturing, sales, and other stakeholders to deliver integrated solutions and achieve shared business objectives.

• Drive results through sound technical judgment, customer focus, effective communication, and timely decision-making while continuously developing your technical expertise and adapting to new technologies and challenges.
  Education, Licenses, Certifications:
  College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
  Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
  This position may require licensing for compliance with export controls or sanctions regulations.
  Experience:
  Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred

• Candidate must reside in Mississippi; the Memphis, Tennessee, metropolitan area; or western Alabama to support assigned OEM and defense-related customer accounts.
• Minimum of two years of experience.
• Hands-on capability and proficiency in using hand tools, multimeters, thermocouples, and a PicoScope.
• Ability to follow established safety guidelines.
• Ability to lift up to 30 pounds.
• Ability to manage multiple customers and projects.
• Ability to travel within the region on short notice to meet customer schedules.
• Self-starter with the ability to independently manage assigned projects.

Preferred

• Familiarity with wiring schematics, engine components, industrial equipment, or vehicles is a plus.

• Familiarity with Salesforce is a plus; training will be provided on uploading and maintaining information in the system.

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.