Why This Role Stands Out
As an Implementation Manager at Confido, you will drive impactful customer success by leading end-to-end implementations of advanced AI planning solutions, directly contributing to the operational efficiency of leading CPG brands. This role is ideal for a detail-oriented planning professional eager to deepen their expertise, gain significant ownership, and grow within a rapidly expanding, well-funded tech company. Apply to shape the future of CPG operations and build a career with remarkable growth potential.
Quick Overview
Job Description
The brands on your kitchen shelf are run by people doing extraordinary work that nobody sees.
We're building the platform they run on, and a brand they'll be proud to be part of.
Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.
We’re trusted by 250+ brands managing $20B+ in revenue, including Daisy, OLIPOP, Simple Mills, Idahoan, and more. We've achieved best-in-class growth and recently raised a $55M Series B led by Insight Partners to accelerate our momentum.
If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
The Role
We're seeking a hands-on planning professional from the CPG world to join us as an Implementation Manager for our demand and supply planning modules. You'll own getting customers live on Confido, translating how their planning teams actually operate into a working setup on our platform. This role is highly executional: you'll be in the details of customer data, planning parameters, and workflows every day, making sure implementations land on time and deliver real value. You will report to the Head of Business Operations.
What You'll Do
Lead customer implementations end to end for our demand and supply planning modules, from kickoff and data mapping through configuration, validation, and go-live
Work with customer demand planning teams to understand how they build and manage forecasts today, and set up Confido to support their forecasting process, from baseline forecasts to promotions and customer-level planning
Work with customer supply planning teams to understand how they plan inventory and production, and configure the platform to reflect how their business runs
Gather and validate customer data, identifying gaps and driving them to resolution
Manage implementation timelines, action items, and open questions, keeping customers and internal teams accountable to milestones
Train customer users and help them build confident, repeatable planning workflows on the platform
Feed implementation learnings back to product and engineering to improve the product and speed up future onboarding
What We're Looking For
Around 5 years of hands-on planning experience at CPG brands, with meaningful time spent in both demand planning and supply planning
Experience in a make-to-stock environment, including direct responsibility for areas like forecasting, inventory planning, replenishment, production planning, or S&OP
Strong understanding of how sales, TPM, demand and supply plans connect, and how planning decisions flow through to inventory, service levels, and operations
Extremely executional: you're organized, detail-oriented, and known for getting things done and following through
Highly comfortable working with data, spreadsheets, and planning systems
Excited by ambiguity, fast-paced environments, and working directly with customers
Prior software implementation experience is a plus but not required
Experience in using planning software
Willingness to work at our NYC Headquarters 5 days a week
🌴 Perks + Benefits
Equity — own a meaningful piece of the company you’re helping build
Fully paid health coverage through Aetna — we cover 100% of employee premiums
Top-tier dental and vision coverage through Guardian
Carrot Fertility Pro — comprehensive fertility and family-forming support
12 weeks of paid parental leave
Unlimited PTO — plus regular 4-day holiday weekends we actually take
401(k) through Vestwell
Paid relocation support — we’ll help you make the move to NYC
Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup
Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with
Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.