Jira Admin

• Experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta, platforms such as Microsoft Azure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, or ERP platforms) using REST APIs, webhooks, or native connectors

• Experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks

• Experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity

• Experience hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency