Quick Overview
Seniority
Leader
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia
Job Description
Crown Resorts seeks a Head of Service Management & Vendor Operations to spearhead the relationship with the MSP, mobilise four workstreams, and govern SLAs, KPIs, and commercial commitments across Melbourne, Sydney and Perth.
This role chairs governance forums, oversees ITIL-aligned incident/change management, and drives the commercial aspects of the outsourcing arrangement with practical, hands-on accountability.
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