Why This Role Stands Out
This hybrid role offers a fantastic opportunity to strategically lead quality assurance and governance, driving impactful improvements within a reputable organization. You'll thrive here if you're a seasoned leader passionate about building capability, fostering collaboration, and making a tangible difference in member experience. Apply now to shape the future of quality and compliance!
Quick Overview
Job Description
RAC seeks a Quality Manager to provide strategic leadership across quality assurance, knowledge management, complaints, remediation, risk and compliance. You will establish governance, deliver insights and drive improvements that support regulatory obligations and enhance member experience.
As a people leader you will build capability, partner with stakeholders and foster a collaborative, psychologically safe culture while guiding performance, audits and corrective actions to deliver consistent
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