About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com. Position Summary:
We are seeking a Helicopter Maintenance Analyst (HMA) who is passionate about customer support and has a strong background in aviation, with helicopter experience strongly preferred. The HMA is the entry point into Traxxall's customer-facing support organization. In this role, you will build trusted relationships with helicopter operators, own the day-to-day customer experience, and grow into a confident, independent account manager over time. Your focus is solely on helicopter customers, not fixed wing.
This position centers on being reachable, responsive, and accountable. You are the first voice a customer hears and the person they trust to keep their helicopter tracking accurate and their compliance on track. HMAs own customer relationships, communication, platform adoption, and account outcomes. Maintenance record processing belongs entirely to the Records Team; edge cases such as overdue tasks, AOG situations, or customer-requested urgencies are the exception, not the norm.
The ideal candidate is eager to learn, consistent in communication, and accountable for their accounts. You may not yet have all the answers, but you always have a plan to get them, and you never leave a customer wondering what is happening with their case.
