Advisor, Account Coordinator

At The Coca-Cola Company, we're transforming into a consumer-centric total beverage organization built on trust, service, and innovation. The Advisor, Account Coordinator role is based in Atlanta, Georgia, and includes on-site responsibilities at our corporate office as required by leadership.
This position serves as a key point of contact for Foodservice customers, coordinating beverage equipment installations, replacements, flavor changes, and removals while working closely with national service teams and suppliers. The role embodies Coca-Cola's commitment to operational excellence and customer satisfaction by blending coordination, communication, and technical problem-solving.
The ideal candidate possesses strong organizational skills, technical understanding of beverage equipment, and a genuine passion for helping customers succeed. You'll thrive in this role by ensuring smooth execution of service requests while cultivating partnerships that reinforce Coca-Cola's leadership in reliability and service quality.
What You'll Do for Us

• Customer Account Coordination Serve as the main contact for Foodservice customers, managing new equipment installations, flavor changes, removals, and replacements. Schedule and monitor service activities across Coca-Cola systems, ensuring timing and quality align with customer expectations. Confirm service details and follow-ups to maintain proactive communication and operational accuracy for every project.
• Order Management & Service Support Process orders for equipment, parts, or buy-backs through Coca-Cola information systems (SAP and other platforms).Research and resolve customer inquiries and technical issues using available data, systems, and supplier contacts. Expedite priority orders and coordinate with distributors and vendors to guarantee timely delivery and installation outcomes.
• Partnership & Collaboration Build strong relationships with customers, distributors, and internal teams-including Sales, Operations, and Supply Chain. Collaborate with service providers and installers to improve efficiency and ensure alignment across service goals and performance requirements. Support communication between departments to achieve accurate scheduling and optimal resource use.
• Technical Problem Solving & Troubleshooting Provide phone troubleshooting support for beverage dispensing and vending equipment to minimize downtime and service costs. Recommend process adjustments and improvement opportunities based on recurring service or logistical challenges.
• Hybrid & On-Site Responsibilities Fulfill on-site responsibilities at Coca-Cola's Atlanta corporate office as required by leadership, supporting team collaboration, project planning, and strategic coordination sessions. Maintain flexibility for in-person meetings or operational projects while balancing day-to-day remote or digital work.

Requirements & Qualifications

• Education: High school diploma or GED required; undergraduate degree in Business Administration, Logistics, Supply Chain, or related discipline preferred.
• Experience: Minimum 2 years in a customer-facing, call center, or account support role. Experience coordinating beverage equipment installations or service activities preferred. Familiarity with distributor operations, supplier fulfillment, and customer account management.
• Knowledge & Skills: Proficiency in SAP, Microsoft Office Suite (Excel, Word, SharePoint, Teams) and related systems for service and order tracking. Understanding of beverage dispensing and installation principles, including power, water, and space requirements. Ability to manage administrative priorities and service details accurately under fast-paced conditions. Excellent verbal and written communication skills; strong relationship-building with internal and external stakeholders. Effective time management, problem solving, and adaptability.

Skills & Capabilities

• Customer Account Coordination and Support
• Equipment Service and Installation Scheduling
• Distributor and Supplier Collaboration
• Technical Troubleshooting and Issue Resolution
• CRM and Digital Systems Proficiency (SAP, SharePoint)
• Order Accuracy and Operational Execution
• Stakeholder Communication and Problem Solving
• Project Management and Prioritization
• Process Efficiency and Continuous Improvement
• Hybrid and On-Site Team Collaboration

What We'll Do for You

• Empower Customer Success: Play a vital role in connecting Coca-Cola's Foodservice operations with client needs, ensuring every equipment installation supports beverage quality and reliability.
• Collaborate Cross-Functionally: Work directly with Operations, Supply Chain, and Service teams to strengthen your technical and coordination capabilities.
• Enhance Professional Growth: Access Coca-Cola's training programs and digital tools designed to build expertise in service, scheduling, and account management.
• Engage On-Site Leadership: Participate in corporate-office initiatives that drive team alignment, innovation, and operational excellence-offering visibility into Coca-Cola's broader business strategies.