IT Web Specialist, Information Technology Services: UTIA

The IT Web Specialist provides technical support, consultation, and implementation coordination to support UTIA’s public-facing websites and digital presence. This position supports website development, maintenance, accessibility, usability, and continuous improvement efforts to ensure websites are user-centered, accessible, brand-compliant, and aligned with institutional goals. The role partners closely with departments, Marketing and Communications, ITS, and the IT Accessibility Specialist to enhance digital experiences, support accessibility compliance and remediation efforts, and implement web standards and best practices. In addition, the IT Web Specialist manages content management system user access, permissions, and governance processes while serving as a resource for content managers and website contributors across the Institute.

Website Development and Digital Experience Support:

• Support the planning, development, maintenance, enhancement, and continuous improvement of UTIA’s public-facing websites and digital presence.

• Partner with departments and teams to deliver responsive, user-centered, accessible, and brand-compliant web experiences.

• Apply established practices in user experience, usability, accessibility, information architecture, content strategy, SEO, and digital communications to improve website effectiveness and engagement.

• Perform website quality assurance, usability and accessibility reviews, troubleshooting, and remediation support in collaboration with the IT Accessibility Specialist.

• Support website redesigns, migrations, launches, and other improvement initiatives while staying current on relevant web technologies, standards, and digital experience practices.

Content Management, User Administration, and Stakeholder Support:

• Provide day-to-day support and guidance to content managers and website contributors on website publishing, content management, and established web standards and best practices.

• Manage content management system user accounts, roles, permissions, and publishing access in accordance with established governance and security requirements.

• Support content managers with content organization, website maintenance, information architecture, user experience, usability, content strategy, governance compliance, and accessibility expectations.

• Assist with training, documentation, knowledge base resources, and governance guidance that help content managers effectively maintain and improve websites.

• Coordinate website implementation and enhancement requests, including requirements gathering, planning, stakeholder communication, implementation support, and progress tracking, while supporting continuous improvement in website quality, accessibility, governance, and user experience.

Required Qualifications:

• Education:

  • Bachelor’s degree in information technology, web design, communications, education, or a related field.

• Experience:

  • Two years of relevant experience.

• Knowledge, Skills, and Abilities:

  • Working knowledge of content management systems, modern web technologies, web governance, and digital accessibility standards.

  • Ability to apply user experience, usability, accessibility, information architecture, content strategy, and web best practices to support effective websites.

  • Experience supporting content managers, including CMS administration, publishing workflows, user access and permissions, and established web standards.

  • Ability to use website analytics, quality reviews, and stakeholder feedback to identify issues and support website improvements.

  • Strong customer service, communication, documentation, and problem-solving skills, with the ability to manage multiple priorities and work effectively both independently and collaboratively.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications:

• Education:

  • Bachelor’s degree in information technology, web design, communications, education, or a related field.

• Experience:

  • Three years of relevant experience.

• Knowledge, Skills, and Abilities:

  • Experience supporting websites in higher education, Extension, research, public-sector, or similar complex environments, including redesigns, migrations, launches, or digital improvement initiatives.

  • Experience supporting content managers through training, documentation, publishing workflows, and established web standards and best practices.

  • Experience with website quality assurance, usability and accessibility reviews, analytics, issue tracking, and continuous improvement.

Work Location:

• Location: Knoxville, TN

• Hybrid

Compensation and Benefits:

• UT market range: 10

• Anticipated hiring range: $55,000 to $63,000

• Find more information on the UT Market Range structure here

• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments:

• Resume

• Cover Letter

About The College/Department/Division:

UTIA Information Technology Services delivers strategic technology leadership, enterprise systems, cybersecurity, networking, web and application development, and user support across the Institute of Agriculture’s statewide footprint. The department partners with academic, research, Extension, and administrative units to provide reliable, secure, and accessible technology services that advance UTIA’s mission.