Assistant Business Office Manager

As an Assistant Business Office Manager, you’ll help ensure the business side of our facility runs smoothly while providing professional, compassionate support to residents and their families. Working under the direction of the Business Office Manager, you’ll assist with accounts receivable, resident trust funds, deposits, census tracking, payer changes, required documentation, petty cash, and other essential business office functions.

You’ll also have an opportunity to build relationships with residents and families by helping them navigate the financial and administrative aspects of their loved one’s care. Whether reviewing information during admission, assisting with a payer change, answering a question, or helping a family find the right resource, you’ll approach each interaction with respect, confidentiality, and compassion.

This role also provides variety—you may serve as a backup receptionist, welcoming visitors, answering phones, and helping create a warm first impression of our facility. You’ll work closely with the Business Office Manager, Administrator, and other leaders to support the needs of the facility and take on special projects as needed.

• The ABOM will assist in meetings with residents and families to review admission or upon payer change. Each resident and family member will be treat with a high level of professionalism, compassion, and respect.
• Ensure all accounts are properly maintained according to policies and procedures
• Ensure each resident's financial information is kept confidential
• The Assistant Business Office Manager will act as a backup for the receptionist. Must answer phones and greet visitors.
• At times there will be other special assignments/functions directed by the Administrator, Business Office Manager, VPO, or Regional AR Manager

• A high school diploma or its equivalent is required
• Additional college/university course work in accounting is highly preferred
• Long term care experience in the business office is preferred
• Medicaid, Medicaid pending, and re-determination experience is preferred