Service Delivery Lead - Warehousing & DC Automation

KION GroupMelbourne, Melbourne🇦🇺AustraliaPosted 19 Oct 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to lead and grow within the dynamic field of warehouse automation, driving service excellence for KION Group's APAC clients. You'll thrive here if you're a seasoned operations or project manager with a passion for ITIL processes and continuous improvement, eager to build strong client relationships and manage diverse teams. Apply now to shape the future of logistics technology and advance your career in a globally recognized company.

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Melbourne, Melbourne, Australia

Continuous Improvement

Job Description

Dematic is seeking a Software Service Delivery Manager to lead software support and managed services for APAC clients. Based in Belrose, NSW or Notting Hill, VIC, you will oversee service performance, customer relationships, and continuous improvement for warehouse automation systems.

You will manage cross-functional teams, drive ITIL-based processes, and report on KPIs. The role requires travel to customer sites and a customer-centric, data-driven mindset.