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Need Incident Manager - Jersey City, NJ

RadiantzeJersey City, NJ🇺🇸United StatesPosted 10 Aug 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Role: Incident Manager
Location: Jersey City, NJ
Duration: Long Term
Job Summary
We are looking for an experienced Incident Manager to lead the end-to-end incident management process, ensuring the timely restoration of IT services and minimizing business impact. The role involves coordinating cross-functional teams during major incidents, managing stakeholder communications, driving root cause analysis (RCA), and ensuring compliance with ITIL best practices.
Key Responsibilities
  • Manage the lifecycle of major IT incidents (P1/P2) from identification to closure.
  • Coordinate technical teams to restore services within SLA targets.
  • Lead incident bridge calls and provide timely updates to business and IT stakeholders.
  • Escalate critical incidents and ensure effective communication throughout the resolution process.
  • Conduct post-incident reviews and drive Root Cause Analysis (RCA) and corrective actions.
  • Monitor incident trends, prepare reports, and support continual service improvement.
  • Maintain accurate incident documentation in ITSM tools such as ServiceNow or Jira Service Management.
  • Ensure adherence to ITIL Incident Management processes.
Required Skills
  • Strong knowledge of ITIL Incident Management.
  • Experience with ITSM tools (ServiceNow, Jira Service Management, BMC Remedy, etc.).
  • Excellent stakeholder management, communication, and coordination skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Experience managing incidents in enterprise IT environments

Skills

Compliance
Jira
Root Cause Analysis
ServiceNow
Stakeholder Management

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