Client Change Team Leader, Pension Administration

Introduction

Overview

Are you an experienced third party administration pensions professional ready to lead a dynamic team and make a real impact in the pensions industry? We’re looking for an experienced Client Change Team Leader to join our team and oversee the delivery of a diverse portfolio of projects and events. If you’re passionate about driving operational excellence, inspiring teams, and delivering exceptional client outcomes, this could be the perfect role for you.

How you'll make an impact

• Manage and oversee the day-to-day operations of a portfolio of projects and events, including scoping, costing, and resourcing requests.
• Perform and verify manual and automated pension calculations for key events such as retirements, deaths, and pension increases.
• Interpret and run system reports, conduct data mining, and locate critical information within member files and reports.
• Leverage your in-depth knowledge of pension regulations to ensure compliance with GMP/GMPE, disclosure requirements, and other regulatory obligations.
• Review scheme booklets, trust deeds, benefit specifications, and actuarial instructions to complete tasks accurately.
• Take ownership of project delivery, ensuring deadlines are met and quality standards are upheld.
• Drive process improvement initiatives and support senior staff in their implementation.
• Provide feedback on team performance and support their development through coaching and mentoring.
• Deputise for the Senior Operations Manager when required and attend trustee and client meetings.

About You

• A seasoned third party administration occupational pension schemes expert, with a detailed understanding of either DB or Hybrid Pension Schemes.
• Already established at either team leader or a principal now looking to progress to a Team Leader position.
• Proven people management experience, from trainees to senior associates.
• Proficiency in Microsoft Office, particularly Excel (v-lookups, formulas, pivot tables) and Word (mail merge).
• Strong analytical and problem-solving skills, with the ability to explain complex calculations in simple terms.
• Excellent communication and prioritisation skills, with the ability to manage multiple workloads and meet deadlines.
• A collaborative approach to building relationships with stakeholders and supporting teams.
• A commitment to continuous improvement and a proactive attitude towards process enhancements.
• Eligibiity to work in the UK.

Why join us?

At Gallagher Benefit Services, we’re committed to creating a supportive and inclusive workplace where you can thrive. You’ll have the opportunity to work on exciting projects, develop your skills, and make a real impact.

If you’re ready to take the next step in your career and lead a talented team, we’d love to hear from you!

Apply now to join our team and help us deliver exceptional results for our clients.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)