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Technology Solutions Specialist

TSG - The Sheridan GroupDover, Pennsylvania🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to leverage your technical skills in marketing automation, CRM, and data analysis to directly impact public affairs campaigns, with excellent potential for professional growth. You'll thrive here if you're a curious problem-solver who enjoys collaborating in a dynamic environment and translating complex goals into effective technological solutions.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationDover, Pennsylvania, United States
SQLMicrosoft ExcelGoogle WorkspaceCRMEmail MarketingMailchimpMarketing AutomationTechnical SupportData Analysis

Job description

TSG - The Sheridan Group seeks a Technology Solutions Specialist to support digital tools that power strategic communications and public affairs campaigns. In this role, you will configure and maintain CRM, advocacy, email, and analytics platforms; troubleshoot user issues; and partner with consultants to translate campaign goals into effective technology workflows. You will help implement data integrations, QA-test new features, and produce performance dashboards. The ideal candidate combines technical aptitude with curiosity about policy, politics, and media, and thrives in a collaborative, fast-paced, client-centered environment.

Responsibilities

  • Configure and maintain CRM, advocacy, and email marketing platforms for client campaigns
  • Troubleshoot user and system issues and provide day-to-day technical support to internal teams
  • Translate campaign goals into technical workflows, segments, and automation rules
  • Implement and monitor data imports, exports, and integrations between key systems
  • Conduct QA testing on new features, lists, and campaign setups to ensure accuracy
  • Build and maintain dashboards and reports on campaign performance and engagement metrics
  • Collaborate with consultants to recommend technology solutions that improve campaign impact
  • Document processes, configurations, and best practices for internal stakeholders

Required Skills

  • Marketing automation platforms
  • CRM administration
  • Data analysis and reporting
  • Campaign performance analytics
  • API and data integrations
  • SQL or database querying
  • Excel or Google Sheets (advanced)
  • QA testing
  • Digital advocacy platforms
  • Email marketing tools (e.g., Mailchimp, Campaign Monitor)

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