Why This Role Stands Out
As Head of Service Delivery at Everseen, you'll lead a global team in ensuring 99.99% availability for cutting-edge AI solutions, directly impacting customer satisfaction and the company's growth. This high-impact, C-level facing role is perfect for a seasoned leader passionate about ITIL, automation, and building high-performing teams to drive exceptional service. Apply now to shape the future of retail technology and advance your career in a leading AI company.
Quick Overview
Job Description
The Role
Are you a seasoned leader ready to drive 24x7 resilience and guarantee 99.99% availability for mission-critical software? As Head of Service Delivery, you will lead our global support organization, championing ITIL best practices and cutting-edge AIOps and self-healing automation to meet strict SLAs. In this high-impact, customer-focused, and C-level facing role, you will manage high-performing teams, resolve major incidents, and directly influence our product roadmap to maximize customer satisfaction and global growth.
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