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Sales Advisor - Loyalty Team

PrepayPowerDublin🇮🇪Ireland

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationDublin, Ireland
CRM

Job description

Loyalty Advisor

Location: Sandyford, Dublin 18 | (Hybrid working after probation)

Job Type: Full-Time

Salary: €29,000 Basic plus €4,000 OTE

About the Role

First point of contact for Retention calls - renegotiating customer contracts
What we offer
  • Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
  • €29,000 basic salary with a €5,000 bonus structure.
  • The first month's bonus is guaranteed.

Key Responsibilities:

  • Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
  • Updating historical customer account around retention/cancellation issues
  • Maintaining daily/weekly and monthly retention KPI’s and achieve targets
  • Ad hoc phone-based customer service and sales activities as required

Skills, Knowledge and Expertise:

  • Considerable attention to detail desired
  • Have excellent communication skills
  • Proven ability to work in a self-directed and organised manner
  • Experience in a similar role and using CRM systems is an advantage

Benefits

  • Competitive salary and bonus structure
  • Private Pension Contribution Scheme with Zurich Life
  • Discounted Health Insurance - Group Scheme with Laya Healthcare
  • Employee Assistance Program provided by TELUS Health
  • Free Online GP Services via Webdoctor.ie
  • Excellent career progression opportunities in a growing company with strong market presence
  • Fast-paced, friendly team environment
  • Continuous training and development
  • Annual leave that increases with service
  • Exclusive Employee Discount
  • Active CSR, Wellness, and Social initiatives plus great social events
  • Refer-a-Friend Scheme
  • TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.
Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.
Why work at PrepayPower
Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.
PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.
Privacy
By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.
You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

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