Why This Role Stands Out
This role offers a unique opportunity to make a profound impact by being the crucial first point of contact for individuals navigating difficult legal situations, with significant potential for skill development in client relations and sales. You'll thrive here if you possess exceptional communication and empathy skills, coupled with a drive to connect people with vital legal support. Embrace this chance to be instrumental in guiding clients toward resolution and professional growth.
Quick Overview
Job Description
Why This Role Matters
People usually call a law firm on one of the hardest days of their year. A parent passed away without a will. A visa is about to expire. An injury has put their paycheck on hold. You will be the first person they talk to, and the one who helps them understand whether we can help and what happens next.
You do not need a law degree. You need to be good with people, clear on the phone, and comfortable guiding someone toward a decision. We will teach you the legal side.
What You Will Do
- Respond to people seeking legal help by phone, email, and web form, and turn those conversations into scheduled attorney consultations.
- Follow up with prospective clients who have contacted the firm and build relationships with professional referral sources.
- Listen for the real problem, then connect each person with the right attorney and practice area.
- Explain in plain English what the firm offers, how the process works, and what clients can expect. Our attorneys give the legal advice; you make the path to them simple.
- Work closely with attorneys so every expectation set with a client is accurate.
- Help build presentations and materials that show what sets the firm apart.
- Track every conversation and next step in our client management system.
Practice Areas You Will Support
Family Law and Probate, Estate, & Trust Law
What You Bring
- 4+ years of experience in sales, client intake, or customer service where you were measured on results.
- A track record of turning conversations into commitments.
- Clear, careful writing. Your notes and emails should be easy for an attorney to act on.
- Patience and composure with people who are stressed, confused, or grieving.
- Strong organization and reliable follow through.
Nice to Have
- Experience in a law firm or legal administrative role.
- Familiarity with any of the practice areas above.
- Experience with a CRM or legal practice management software.
What You Get
- $45,000 to $90,000 per year based on experience plus bonuses!
- Health, dental, and vision insurance
- Health savings account and life insurance
- 401(k) with company match
- Paid time off
- Paid training on our practice areas and intake process
Miami Family Law Group is an equal opportunity employer.
- Proven ability in sales or customer service with excellent communication skills.
- Knowledge of various practice areas.
- Demonstrated understanding of negotiation techniques and client engagement strategies.
- Experience assisting in a law office environment is a plus.
- Exceptional writing skills with attention to detail for clear documentation and correspondence.
- Legal administrative experience is preferred to manage client data efficiently. Join us if you’re passionate about connecting people with essential legal services! This role offers an exciting chance to grow your sales expertise while supporting clients through their legal journeys in a vibrant professional setting.
$45,000 to $90,000 per year based on experience plus bonuses!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance