New Patient Sales & Scheduling Coordinator

Job Description
Job Description
Benefits:
401(k)
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
401(k) matching
Bonus based on performance
Profit sharing
Turn Conversations Into New Patients
Big Sky Smiles & Sedation is looking for an energetic, confident, and highly motivated New Patient Sales & Scheduling Coordinator to join our growing team. This is not a traditional dental front-desk position.

This is a sales-focused position for someone who enjoys talking with people, following up with leads, overcoming objections, and turning interested callers and online inquiries into scheduled new patients. Your primary goal is simple:
Connect with prospective patients and get them scheduled and through our doors. You will work with new patients who have contacted our office through phone calls, our website, online advertising, social media, and other marketing channels.

Many of these patients are looking for solutions involving dental implants, sedation dentistry, dental surgery, periodontal treatment, or comprehensive dental care. We are looking for someone who can make patients feel comfortable, communicate value, and confidently ask for the appointment.

What You’ll Do
Make outbound calls to prospective new patients and leads
Respond quickly to new online and phone inquiries
Follow up consistently with patients who have not yet scheduled
Build relationships with nervous or hesitant patients
Identify what prospective patients are looking for and help guide them toward the appropriate appointment
Confidently overcome common scheduling, financial, and treatment-related objections
Schedule new-patient exams and consultations
Follow up by phone, text, and email
Re-engage older leads who previously expressed interest
Help fill openings in the new-patient and consultation schedules
Maintain accurate notes and lead status
Track leads from initial inquiry through scheduled and completed appointments
Meet individual scheduling, conversion, and show-rate goals
How You’ll Be Measured
This is a results-driven position.

Success will be measured primarily by

Number of prospective patients contacted
Contact/conversation rate
New patients scheduled
Percentage of leads converted into appointments
Percentage of scheduled patients who show for their appointments
High-value implant, surgery, and sedation consultations scheduled and completed
We care about results—not simply the number of phone calls you make. Compensation
We want exceptional performance to be rewarded.

Base Pay: $20–$24/hour depending on experience
PLUS commission and performance bonuses based on results.

Example incentive structure

$10 for each qualified new patient scheduled
Additional $15 when that patient completes their appointment
Additional $25 for qualifying implant, surgical, or sedation consultations that complete their appointment
Monthly performance bonuses for hitting new-patient goals
$250 bonus at 50 qualifying completed new-patient appointments
$500 bonus at 75 qualifying completed new-patient appointments
$1,000 bonus at 100 qualifying completed new-patient appointments
A motivated, high-performing individual should have significant opportunity to increase their income through performance.

Who We’re Looking For
You may be a great fit if you:
Love talking to people
Are comfortable making outbound phone calls
Have a confident and friendly phone presence
Are competitive and goal-oriented
Enjoy sales and the process of turning a “maybe” into a “yes”
Are comfortable asking someone to schedule an appointment
Don’t get discouraged when someone says no
Are persistent without being pushy
Are organized and excellent at follow-up
Communicate clearly through phone, text, and email
Can connect with people who may be nervous or anxious about dentistry
Take ownership of your results
Enjoy being rewarded for strong performance
Preferred Experience
Experience in any of the following is a plus:
Inside sales
Outbound sales
Appointment setting
Lead conversion
Call centers
Customer service
Dental or medical offices
Treatment coordination
Hospitality
High-ticket sales
Dental experience is NOT required.

We can teach dentistry. We are primarily looking for someone who already has the personality, communication skills, drive, and follow-through necessary to succeed in sales. About Big Sky Smiles & Sedation
Big Sky Smiles & Sedation is a growing dental practice in Missoula focused on providing modern, compassionate dental care while helping patients who may have avoided dentistry because of fear, anxiety, discomfort, or complex dental needs.

Our team provides comprehensive dentistry with an emphasis on advanced treatment including dental implants, surgery, sedation dentistry, and saving compromised teeth. We invest heavily in technology, patient experience, and marketing—and we’re looking for the right person to help make sure the patients who reach out to us actually receive the care they’re looking for.

This Position Is Probably NOT For You If

You dislike making outbound calls
You are uncomfortable discussing money with patients
You don’t like being measured against goals
You prefer waiting for the phone to ring rather than proactively contacting people
You give up after one unanswered call
You aren’t comfortable asking someone directly to schedule
This Position MAY Be Perfect For You If:
You love talking to people, enjoy winning, are comfortable picking up the phone, and get satisfaction from turning an interested prospect into a scheduled patient.

If you’re motivated by both helping people and earning more based on your performance, we’d love to meet you.