IT Support Technician II

Job Title: IT Support Technician II

Location: DC USA 20549

Duration: 6 Months contract to fulltime hire

Experience:

- Minimum 4 years of IT support experience in a service desk or desk-side environment.
- Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
- Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow)

Technical Skills:

- Windows and macOS endpoint troubleshooting and support

- Hardware diagnostics and peripheral support (laptops, desktops, monitors, printers, docking stations)

- ServiceNow or comparable ticketing/ITSM platform usage

- ITIL-aligned incident and request management practices

- Workstation imaging, deployment, and enterprise software configuration

PREFERRED QUALIFICATIONS

- Experience supporting federal civilian agency users in a high-visibility mission environment.

- ITIL 4 Foundation certification.

- Experience supporting VIP users and high-priority incident workflows.

- Familiarity with enterprise endpoint management and collaboration platforms (e.g., Microsoft Intune, Microsoft 365).

- CompTIA A+, Microsoft endpoint support, or similar end-user support certifications.

- Microsoft 365 Certified: Endpoint Administrator Associate.