Sales Support Specialist/Customer Services

Job Description
Job Description
INNOVA NW
|
SALES ADMINISTRATOR
Support the team. Drive the pipeline. Grow with us. ABOUT INNOVA NW
Innova NW is a growing security, fire alarm, and low voltage technology company serving commercial and residential clients across Oregon and Southwest Washington. With offices in McMinnville, Portland, Eugene, and Bend — and a clear roadmap to expand across the Pacific Northwest and beyond — we've built a reputation on doing things right and treating people well. We move fast, we care about quality, and we're building a team that wants to grow with us.

THE OPPORTUNITY
We're creating a new Sales Administrator role to support our growing sales operation. This person keeps the pipeline moving, the data clean, the clients informed, and the team organized. It's a high-visibility position — you'll work directly with sales leadership and interact with clients regularly. This is an entry-level pay position with real upward mobility. We promote from within and reward people who show up and perform. If you're sharp, reliable, and want to learn how a sales organization runs, this role can evolve into something much bigger.

WHAT YOU'LL DO
Distribute and track inbound leads to ensure no opportunity falls through the cracks
Reach out to potential new customers and existing clients to generate interest, schedule appointments, and keep relationships warm
Support inside sales efforts — following up on quotes, checking in on open proposals, and helping move deals forward
Manage and update the CRM — keeping contacts, activities, and pipeline stages current
Generate and send weekly sales reports to management and the sales team
Assist with proposal and contract preparation — formatting, sending, tracking, and filing executed documents
Coordinate between sales and other internal departments to ensure smooth handoffs
Schedule site walks, calls, and client meetings for the sales team
Support client onboarding — sending welcome communications and coordinating initial steps
Maintain organized records of bids, contracts, and client documentation
Identify process gaps and help build better workflows — your input will be heard
WHAT WE'RE LOOKING FOR
Organized and detail-oriented — you notice what others miss
Strong written and verbal communication skills — you can send a clear, professional message without overthinking it
Comfortable with technology — CRM systems, spreadsheets, and document tools are easy to pick up
Reliable and self-directed — you don't need someone standing over your shoulder
Team player with a positive attitude
Prior experience in an administrative, sales support, or customer service role is a plus but not required
Experience in construction, trades, or the security/fire industry is a bonus
GROWTH & EARNING POTENTIAL
This role is designed to grow.

As you learn the business and demonstrate your value, performance-based pay gets added to your base rate. People who excel here develop a strong foundation in how a sales organization operates — creating real paths forward in account management, inside sales, and sales leadership as we expand.

WHY INNOVA NW
You won't be a number — your work is visible and your ideas get heard
Fast-growing company with aggressive expansion plans — plenty of room to move up as we scale
Competitive hourly pay with a clear path to performance-based earnings
Generous benefits package
Stable, recession-resistant industry — security, fire, and technology aren't going anywhere
Hard-working team, relaxed environment — we hold ourselves to a high standard and genuinely enjoy coming to work