IT Helpdesk Internship

Premium Graduate Placements AustraliaMelbourne, Victoria🇦🇺AustraliaPosted 17 Sept 2026

Why This Role Stands Out

This IT Helpdesk Internship offers a fantastic opportunity to develop essential technical and customer service skills within a reputable IT management solutions company, with the added benefit of hybrid flexibility. You'll thrive here if you're eager to learn, possess strong communication abilities, and enjoy problem-solving in a dynamic environment. Apply now to kickstart your IT career with invaluable hands-on experience!

Quick Overview

Seniority

Entry Level

Employment type

Full Time

Work mode

Hybrid

Location

Melbourne, Victoria, Australia

Job Description

Host Company:
Based in Collingwood, this host company is a 360 IT Management Solutions Company that specialises in the provision of security, cloud solutions and management services for businesses of any size. Specialisations include Management Services, Cloud Computing, Cybersecurity and Business Continuity.
Tasks:

Monitor and provide IT assistance through a Ticketing system
Utilise good customer service skills in resolving enquiries in a timely manner
Provide support for telephonic IT enquiries
Manage user, reference, documentation and miscellaneous tasks as required

Requirements About You:

Good Verbal and Written English communication skills
Great Customer Service skills
Ability to multi-task and adapt to change
Willingness to learn support tools, techniques, and technology required for the role
Effective time management skills
Commitment to work 3 days per week for a 12 weeks period