Start searching
Back to Jobs
Temporary/CasualCustomer Service

Graduate Customer Support Analyst

G.R.E. Recruitment LimitedFarnborough, Hampshire🇬🇧United Kingdom

Why this role stands out

This entry-level role offers a fantastic opportunity to build a career in customer success within a reputable healthcare company, with clear growth potential and the chance to develop valuable analytical and technical skills using industry-standard tools. You'll thrive here if you're a natural problem-solver eager to make a real impact on customers' lives, enjoying a hybrid work model for excellent work-life balance. Apply now to join a supportive team and start your journey in a meaningful industry!

Quick overview

Salary£27k/yr
SeniorityEntry Level
Employment typeTemporary/Casual
Work modeHybrid
LocationFarnborough, Hampshire, United Kingdom
ConfluenceCustomer SuccessIntercomJira

Job description

Graduate Customer Support AnalystTech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)Market Leading Healthcare Company Established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team.
I am looking for a Graduate Customer Support Analyst who has experience of:
  • Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
  • Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
  • Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.

The emphasis on this role is customer service advisors with high volume calls and triaging cases on multiple platforms. The analytical side would be related to the fact you need to be able to problem solve customer queries within the software.
You'll be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team.
This is company that help change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!

Similar jobs

Apply