Customer Service - India Jr.Analyst, Process

IJob Title: Customer Service Executive

Location: Gurgaon
Job Type: Full-Time
Experience: 6months to 2 Years
Shift: Rotational Shifts
Working Days: 5 Days a Week (Rotational Offs)

About the Role:

Are you a confident communicator with a passion for helping people? Join our dynamic customer service team in Gurgaon, where every call is an opportunity to make a difference.

We are hiring Customer Service Executives for our Non Voice Process who can deliver excellent customer experiences and build lasting relationships. Whether you're a f6 month expereince or bring up to 2 years of experience, we welcome you to be part of a growing team that values clarity, empathy, and professionalism.

What You’ll Do:-

• Address customer queries, provide accurate information, and resolve issues on the spot
• Work collaboratively with team members to meet and exceed service standards
• Adapt to different customer personalities and handle challenging conversations with patience

What We’re Looking For:

• Excellent spoken English and communication skills
• Positive attitude and a customer-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working in rotational shifts and rotational weekly offs
• Basic computer skills and typing speed
• Open to 6-month experience; candidates with up to 2 years of experience in customer service preferred

Why Join Us?

• 5-day work week for work-life balance
• Friendly and inclusive work environment
• Fast-paced and engaging role that helps build your career in customer service

Interview Details:

• Dates - 11th Aug till 14th Aug
• Time - 2pm to 4pm
• Address: - 10th Floor Tower – E & 11th Floor, Tower D & E, Grand Canyon, ASF Insignia SEZ, Gwal Pahari,Gurgaon Faridabad Road, Gurgaon – 122003
• Contact Person - Shachi Sharma (7428923169 / ssharm44@wm.com)