Administrative/Sales Associates

a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all! We are seeking a highly motivated and detail-oriented individual to join our team as a
Sales Administrative Assistant
.

In this role, you will be a primary point of contact for our customers, responsible for delivering exceptional service by addressing inquiries, resolving complex issues, and ensuring customer satisfaction. This position requires a blend of analytical thinking, problem-solving skills, and a passion for helping others.

Act as a trusted advisor to customers by understanding their needs, identifying issues, and providing tailored solutions.
~ Review and validate billing ticket data using various resources to ensure accuracy, completeness, and compliance with company policies and customer agreements.
~ Accurately create, process and manage customer quotes and orders in point-of-sale system.
~ Provide comprehensive administrative support to the commercial team overseeing the preparation, coordination and distribution of reports and purchase orders.
~ Collect, verify, and maintain up-to-date exemption certificates for the commercial division.
~ Investigate and resolve complex customer inquiries through research, analysis and collaboration with internal teams.
~ Document customer interactions, track issues, and follow up to ensure resolution meets customer expectations.
~ Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
~ Conduct root cause analysis of recurring billing errors and recommend process improvements to proactively identify trends and potential issues.
~ Perform additional duties and coverage as needed to support commercial division objectives.
1-3 Years experience in sales, customer service, account management, or a similar role that required problem resolution.
~ High school diploma or GED required.

Proficiency in using customer relationship management systems and other support tools.
~ Standard office environment
~ Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highly competitive base pay - range $26.00 - $29.00 hourly
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Once you click apply now, you will be brought to our official employment application.

Please complete your online profile and it will be sent to the hiring manager. EOE/Vet/Disability
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.