Digital Product Manager :: Hybrid :: W2 position

Job Title: Digital Product Management Specialist
Location: Raritan, NJ(Hybrid)

Overview

We are seeking a Digital Product Management Specialist to support digital reporting and analytics initiatives . This role will work closely with Supply Chain Customer Solutions (SCCS), Channel Operations (CHOPs), Customer Experience, Customer Service, and technology teams.

The ideal candidate will have experience or strong interest in Digital Product Management, Customer Experience, Digital Transformation, Analytics, and Technology Strategy. This person will act as a bridge between business stakeholders and technical teams, helping convert business needs into product requirements, roadmaps, and scalable digital solutions.

Key Responsibilities

• Partner with business stakeholders to understand priorities, challenges, and opportunities.
• Apply a product-focused approach to develop scalable and reusable solutions instead of one-off reports or tools.
• Support the development and maintenance of product roadmaps for reporting, analytics, automation, AI, CRM, and customer experience solutions.
• Gather and translate business requirements into product requirements, user stories, and business cases.
• Communicate technical concepts and implementation details in clear, business-friendly language.
• Work closely with business users, developers, architects, engineering, and analytics teams to align priorities and expected outcomes.
• Assist with backlog management, feature prioritization, roadmap planning, and release communications.
• Define success metrics and help measure product adoption and business value.
• Prepare executive presentations, strategy documents, business cases, and leadership communications.
• Support product adoption, stakeholder communication, training, and change management activities.

Preferred Qualifications

• Experience or strong interest in Product Management, Product Ownership, Digital Transformation, Customer Experience, or Technology Strategy.
• Ability to gather business needs and translate them into actionable product or technical requirements.
• Strong product mindset with a focus on scalable, enterprise-level solutions.
• Excellent stakeholder management, communication, relationship-building, and influencing skills.
• Ability to work in ambiguous environments and manage multiple priorities.
• Knowledge of Agile methodologies, product roadmaps, and backlog management.
• Understanding of analytics and data-driven decision-making.
• Experience with Customer Experience (CX) initiatives.
• Exposure to CRM platforms such as Salesforce or Microsoft Dynamics.
• Knowledge of Customer Data Platforms (CDP) is a plus.
• Experience or interest in AI-enabled customer engagement solutions is preferred.