Retail Sales Lead - Chandler

SALES LEAD – Part Time (25 hours a week)

$17.00/hour

ABOUT THE ARC: The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program.

We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs.

The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM: Become part of the dedicated Retail Team at The
Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Chandler Thrift
Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our
Program and its participants.

POSITION OBJECTIVES:

• To provide customers with the best selection, exceptional service and
• Accountable for meeting store sales and income budget expectations while
• Create a positive and mentoring environment for Beneficiaries (ARC
• Implement positive and effective Work Therapy Assignments (WTA) and keep

Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS:

• High School Diploma or GED – required.
• Must have a minimum of one-year previous retail experience and Supervisory
• Must pass background check, which will include Criminal History and Sex

Offender Registry.

• Ability to communicate effectively with management, store employees, customers

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an
• Ability to grasp, push, pull objects such as files, file cabinet drawers,
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

CORE COMPETENCIES:

• Problem Solving – Identify & resolve problems promptly; gather, analyze
• Oral Communication - Speak professionally, clearly, and persuasively in a
• Written Communication - Write clearly and informatively; edit work for
• Teamwork – Balance team and individual responsibilities; Build a positive team

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO
Standards) and donations.
2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant
Manager. Discuss concerns with District Sales Manager.
3.

Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of the Store Manager and Assistant Manager - Schedule Store
Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and development to the Store Employees.

Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
5. Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
6. BRP (Back Room Processing) – Support Store Manager to ensure Back Room
Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
7.

Responsible for supervision, support, and conduct reporting of program
Beneficiaries if or when Work Therapy Assignments are put in place at the store.
8. In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
9. Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
10.

Assures that safety measures are established and maintained consistent with
ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
11. May transfer or be relocated to other stores based on business needs.
12. Completes all tasks (written or verbal) as assigned by the District Sales
Manager, Command Retail Directors

Qualifications

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Loyal: Shows firm and constant support to a cause

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Required

High School or Equivalent or better.

Experience Preferred

1 year: customer service

1 year: cashier

1 year: Retail

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR
60-1.35(c)